62 results found

1. Real Time Inbound dashboard widget - Need to include Callback request count

   Currently there is not option to add Callback Requests under the Real Time Inbound widget on the real time dashboard.

   It is better to have this metric added as well so that customers can check the total count of contacts requesting for callback and if those callback requests were dialed.

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   New  ·  0 comments  ·  Realtime & historical analytics  ·  Delete…  ·  Admin →
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2. Add IP Address field in Ring CX Analytics for Reporting

   For Reporting, please add IP address used for chat so that you can properly use the block ip address field in Admin. Currently, we cannot see the IP address of the chatter to the agent and if added to reporting, we can then use dispositions to block all IPs of different scammers, misusers of chat, etc.

   10 votes

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   New  ·  1 comment  ·  Realtime & historical analytics  ·  Delete…  ·  Admin →
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