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RingCX: Integrations & APIs

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RingCentral for SalesForce/RingCX : Supervisors to monitor Agent activity w/in SFDC (using salesforce tools)

The request is for the ability to monitor Agent activity w/ SFDC (using native salesforce tools).

1 vote

Matthew Ludwig shared this idea · Nov 30, 2023 · Report… · Admin →

Already Exists ·

AdminPaula (Group Product Manager, RingCentral) responded · Mar 18, 2026

This is available using our RingCX for Service Cloud Voice BYOT today:

https://support.ringcentral.com/article-v2/intro-to-ringcx-for-service-cloud-voice-for-supervisors.html?brand=RingCentral&product=RingCX&language=en_US

https://appexchange.salesforce.com/appxListingDetail?listingId=9efa58b3-3370-4fe3-9f33-e20b90df2e3e

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RingCX: Integrations & APIs

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RingCentral for SalesForce/RingCX : Supervisors to monitor Agent activity w/in SFDC (using salesforce tools)

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