30 results found
-
Real-Time Call Recording Availability for Compliance
Currently, call recordings can be delayed by up to 1.5 hours, which hinders urgent compliance verification and exceeds business requirements.
This feature request proposes improving the recording system to ensure real-time or near-real-time availability of call recordings, allowing:
Immediate access for compliance or quality checks.
Faster resolution of disputes or customer issues.
Reliable tracking and auditing of calls in alignment with business needs.The goal is to enhance operational efficiency, compliance readiness, and overall reporting accuracy.
10 votes -
Recordings Delivery Audio Format
Currently Recording Delivery Tasks only send the standard Recording URL. Customer is looking to deliver Perspective Recordings instead of Standard. An option on Task creation to choose which Recording is delivered would accomplish this.
9 votes -
Admins to be able to delete call recordings within RingCX
Currently in RingCX, if we need a call recording deleted, we have to log a case and get it escalated to the right team. It would be much more effective if admins with analytics access could delete call recordings themselves.
8 votes -
Live Chat with Switch Video Enable - Analytics Recordings
Live Chat with Switch Video Enable - Analytics Recordings
As of now, the recordings of the video meeting are not available in the RingCX Analytics, once the visitor or the agent in the live chat requested or jumped on the video meeting.
For the reporting purposes, the video recordings are still needed.8 votes -
RCX | S3 bucket retention
Customer wants the call recordings from the RCX that are being transferred to their S3 bucket they need the ability to keep the full recording link since the call recording is no longer in the RCX servers for them to keep it active in the future.
3 votes -
SayVAR Node: Option To Save Text2Speech As Audio File
The SayVAR Node in Workflows allow you to enter in Text 2 Speech. Whilst this feature is excellent, it has to render the speech for every call.
As an idea to improve this feature, adding the ability to automatically render and save the Text 2 Speech as an audio file within the SayVAR node would massively improve efficiency, resilience, and reduce costs - adding a lot of convenience to the system.
14 votes -
Option to disable Call Recording for internal interactions
• It would be great if we can have the option to disable Call Recordings for internal interaction/calls
•This would help with the account's recording threshold
• Currently, Call Recordings settings is limited to :
-Recording on Transfer
-Agent segment recording2 votes -
RCX Trigger a notification to admins if the call recording fails
In RingCX Analytics, we have noticed that there are some UII that doesn't have a recording even if there was a talk time and and handle time. Admins are requesting to get a trigger notification if the call recording is not running.
2 votes -
Analytics - Call recordings for Non-RingCX users
Please include call recordings in analytics - performance report for Non-RingCX users
4 votes -
Audio format option in Ringcx for call recording
We request the addition of a stereo audio recording option for RingCX. Currently, the system only supports mono audio recording. A stereo option would enhance the quality of call recordings and provide a more accurate representation of conversations.
2 votes -
RingCX Manual outbound calls have automated greeting informing the customer that the call is recorded
Currently when an agent performs a manual outbound calls it would be better to have a greeting that will be played to the customer side so the customer is aware that calls are actually recorded.
3 votes -
download call recordings by date range not using the URL
- Cx needs to now how to download call recordings by date range not using the URL
- Additional details for the feature that you are requesting:
We want to be able to either request through customer service OR use a website to download call recordings in mass by date range, Caller ID and just date range for all calls.
- What is your use case for this feature request?
We can be audited by our various customers who generally are City or County governments.
- What problem are you trying to solve or what problems does the current functionality cause?
Audits
- How do…
2 votes -
Allow realtime screen monitoring
Allow supervisors to monitor agent's screen
2 votes -
RingCX Post Call Survey Recording
We would like to get a report that will include the recording of the call as well as the result of the Post Call Survey instead of getting it separately.
2 votes -
Feature Request: Display Call Recording Storage Usage in RingCX
Customers currently cannot view the total disk space used by call recordings within RingCX, as storage is managed only by retention timeframe. Providing a feature that shows the actual storage size (in gigabytes) of call recordings per account would help customers better manage their storage, forecast costs (especially when archiving offsite), and optimize retention policies. This visibility would improve transparency and enhance customer experience.
1 vote -
providing video of screen while on a call
providing video of screen while on a call
1 vote -
Add Text-to-Speech Option for Automated Voicemail Greetings in RingCX
We request the addition of a Text-to-Speech (TTS) option for automated voicemail greetings within the RingCX platform. This feature would allow administrators and supervisors to create and manage professional-sounding voicemail messages by simply typing out the desired text, which the system would then convert into speech using built-in TTS capabilities.
2 votes -
Feature Request: Enable Call Recording on External Transfers to RingCX
Hi RingEX and RingCX Developer Team,
I would like to submit a feature request regarding the call recording functionality for externally transferred calls to RingCX.
Currently, when a call is transferred externally from RingEX IVR to RingCX, the call is not recorded during the transfer. This behavior presents challenges in maintaining consistent call recordings, especially when handling transfers that involve external sources.
We request the implementation of a feature that ensures all externally transferred calls, including those from RingEX IVR options to RingCX, are automatically recorded during the transfer. This would help ensure that all relevant interactions are captured for…
5 votes -
Recording Deliveries
Currently, RingCX allows Recording Deliveries to be an SFTP Server or Amazon S3. I would like to see recording delivery to be a bit more robust (external hard drive, Microsoft OneDrive, etc..).
1 vote -
Custom Greetings library
It would be of great value to have the ability to record and store several or a couple of custom greetings for individual lines. Currently, you can only have 1. There is a library for the contact center prompt greetings.
1 vote
- Don't see your idea?