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How can we improve RingCX?

RingCX: Integrations & APIs

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RingCentral for SalesForce/RingCX improvement BYOT to provide Dynamic Voice Routing in SFDC

The request is for BYOT to provide Dynamic Voice Routing w/in SFDC.

2 votes

Matthew Ludwig shared this idea · Nov 30, 2023 · Report… · Admin →

Implemented ·

AdminPaula (Group Product Manager, RingCentral) responded · Nov 3, 2025

https://support.ringcentral.com/article-v2/using-ringcx-for-service-cloud-voice.html?brand=RingCentral&product=RingCX&language=en_US

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