Caller ID Persistence for Requeued Calls
Display the name or extension of the requeueing agent in the receiving agent’s interface or call history.
2
votes
Jason
shared this idea
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Jorell
commented
Why was this marked as "needs more information"?
If agent A is making a call to agent B, it should not matter if Agent A was on a call from a queue or anyone else
Agent B should see Agent A is calling. Instead it just looks like they're getting a call from the queue. They see the ANI of the inbound caller.