Update Documentation – Remove/Revise “Global Audio” Instructions
Article Reference:
https://support.ringcentral.com/article-v2/Uploading-an-audio-file-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US
Summary:
Request to update the existing support documentation for uploading audio files in RingCX by removing or revising references to the “Global Audio” option to prevent confusion for users who do not have access to this feature.
Problem Statement:
Customers following the current documentation encounter confusion when instructed to use the “Add Global Audio” option, as this feature is not visible or available in all accounts or environments. This leads to:
Misalignment between documentation and actual UI
Increased support inquiries
Delays in customer configuration
Current Behavior:
The article includes steps referencing the Global Audio feature, which is not accessible to all users due to:
Licensing limitations
Platform/version differences
Feature availability restrictions
Michael
shared this idea