Overview:
Requesting enhancement in RingCX to allow agents to use their assigned RingEX (RCX-integrated) Direct Inward Dial (DID) numbers as selectable options for manual outbound caller ID within the RingCX dialer.

Current Behavior:
At present, manual outbound calls in RingCX do not consistently provide the option to select the agent’s RingEX DID as the caller ID. This requires additional configuration or limits flexibility for agents who need to present their direct number when initiating outbound calls.

Proposed Enhancement:
Introduce a feature that automatically syncs or makes available the user’s RingEX DID as a selectable outbound caller ID option within the RingCX manual dialer interface. This can be implemented as:

A default option tied to the agent profile, or
A selectable dropdown option during manual dialing

Business Impact:

Improves agent efficiency by reducing the need for manual configuration
Ensures consistent and accurate caller ID presentation
Enhances customer experience by displaying recognizable direct numbers
Supports better call traceability and callback handling

Use Case:
Agents handling outbound communications via RingCX require the ability to present their direct DID (assigned in RingEX) so customers can return calls directly to the same agent or extension.