At times there may be a "Network Error" that shows while an agent is working within their Agent tab in the RC for Desktop app.

If there is a network disconnection, instead of just seeing a general "Network Error" message it would be ideal to see what is causing the network connection.

For example; "Temporary loss of connection to local network, reconnecting."- For a blip in connectivity lasting less than a second.
"Significant loss of connection to local network, attempting to reconnect."- For complete connection loss, resulting longer than 2 seconds.

Additionally, it would be helpful if the specific reason for the error could be logged, such as inactivity or a specific domain the app is trying to communicate across where it is blocked/not whitelisted on the customer side.

Because this is not in place, it creates the need to submit feedback logs through the RC for desktop app and call support to retrieve. This can cause delays in understanding what exactly caused the network disconnection as it can often be found in some form within the RC for Desktop app logs.