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2 results found

  1. Allow users to speak their name into every callback

    Please set up callbacks that prompt users to state their name during the recording, so agents can know who they’ll be speaking with before making the call

    9 votes

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    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
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  2. receive 2 calls

    Customer is looking for an option to receive multiple calls at the same time in the RingCX platform

    13 votes

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    Needs More Information  ·  AdminYulia (Group Product Manager, CX, RingCentral) responded

    Thank you for sharing your request regarding the ability to receive multiple calls simultaneously in the RingCX platform. To better understand your needs and explore potential solutions, could you provide more details about the specific business scenario?

    For instance:

    • Are you looking for agents to handle multiple calls simultaneously?
    • If so, could you elaborate on why this is needed and how it aligns with your workflow?
    • Are there particular use cases or challenges you’re trying to address with this feature?

    Your input will help us gain clarity and ensure that we can address your requirements effectively.

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