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167 results found

  1. RC Extension Routing (non-billed usage) in Cloud Routing and Track Numbers

    1 vote

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    Future Consideration  ·  0 comments  ·  Interaction routing, workflow & queuing  ·  Admin →
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  2. Potential Spam

    Automated system wide blocking of spam numbers to all extensions requiring no action by customers.

    6 votes

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    Under Review  ·  0 comments  ·  Interaction routing, workflow & queuing  ·  Admin →
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  3. AI/NLU for Voice Bots (IVR)

    AI/NLU integration to drive Voice Bot (IVR) solutions using Google AI/NLU engines (or other AI/NLU engines available) to create a similar experience as a chatbot.

    12 votes

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    Future Consideration  ·  2 comments  ·  Interaction routing, workflow & queuing  ·  Admin →
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  4. Ability to transfer to another IVR

    5 votes

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    Planned  ·  1 comment  ·  Interaction routing, workflow & queuing  ·  Admin →
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  5. Ability to "Cherry Pick" callers out of a queue

    Though there are other ways to accomplish this, many customers would like to have this functionality.

    4 votes

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    Future Consideration  ·  0 comments  ·  Interaction routing, workflow & queuing  ·  Admin →
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  6. WWW nodes in agent scripts to allow server-side requests

    2 votes

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    Future Consideration  ·  1 comment  ·  Interaction routing, workflow & queuing  ·  Admin →
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  7. Access to debug logs for web services and agent scripts

    Troubleshooting would be made easier with access to the debug results for web services and agent scripts

    2 votes

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    Future Consideration  ·  1 comment  ·  Interaction routing, workflow & queuing  ·  Admin →
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