Skip to content
← RingCentral Ideas

RingCX

RingCX

Categories

How can we improve RingCX?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

3 results found

  1. Disable IGNORE CALL button in RingCX

    Brought up in RCX Community (https://community.ringcentral.com/ringcx-community-hub-26/ignore-call-button-11802)

    Create a way to disable IGNORE CALL button in RingCX, or reporting that can be generated for the usage of the Ignore Call button.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Will Not Implement  ·  1 comment  ·  Interaction routing, workflow & queuing  ·  Admin →

  2. Ability to export Agent Script from Studio

    Need the ability to export Agent Script from Studio so they can be shared and imported.

    27 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Will Not Implement  ·  0 comments  ·  Interaction routing, workflow & queuing  ·  Admin →

  3. bulk assigment of callback to other agents or Queue

    Hello Team, Supervisor/agent need to assign the callback to the different agent one by one. In our case every agent have approx 100's of callback. Can you open the features to assign this callback in below manner. 1. Assigning bulk callback to another agents 2. Assigning callback to the Queue & routing in round robin method.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Will Not Implement  ·  0 comments  ·  Interaction routing, workflow & queuing  ·  Admin →
  • Don't see your idea?