Skip to content

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

70 results found

  1. We have customer asking integration of RCX with Pipedrive
    this is currently available with REX today

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Thank you for reaching out. We appreciate your interest in connecting RingCX with Pipedrive to streamline your workflows.

    While a dedicated, out-of-the-box CTI integration for RingCX and Pipedrive is not currently available, you can still enhance your agent workflow using our tools:

    • RingCX Chrome Extension:
    • https://support.ringcentral.com/article-v2/using-the-chrome-extension-in-ringcx.html?brand=RingCentral&product=RingCX&language=en_US
    • Open APIs for Custom Solutions:
    • https://developers.ringcentral.com/.

    We are continually evaluating and expanding our integrations to better support our customers' workflows. Your feedback on Pipedrive integration is valuable and has been shared with our product team.

  2. https://www.connectwise.com/

    Customer Provides IT networking solutions and requires ticketing integration with Connectwise

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Thank you for reaching out. We appreciate your interest in connecting RingCX withConnectWise to streamline your workflows.

    While a dedicated, out-of-the-box CTI integration for RingCX and ConnectWise is not currently available, you can still enhance your agent workflow using our tools:

    • RingCX Chrome Extension:
    • https://support.ringcentral.com/article-v2/using-the-chrome-extension-in-ringcx.html?brand=RingCentral&product=RingCX&language=en_US
    • Open APIs for Custom Solutions:
    • https://developers.ringcentral.com/.

    We are continually evaluating and expanding our integrations to better support our customers' workflows. Your feedback on ConnectWise integration is valuable and has been shared with our product team.

  3. Customer Expectation: When clicking a phone number in the CRM, RingCX should dial the number instantly without requiring any additional steps from the user.

    Current Limitation: While RingCX supports click-to-dial, it requires the user to have an active RingCX Agent session open before the call can be placed. This adds an extra step and reduces dialing efficiency.

    Requested Enhancement: Enable true one-click dialing from the CRM that initiates the call immediately through RingCX, regardless of whether the agent currently has an active RingCX session. This improvement would streamline outbound calling workflows, reduce friction, and increase agent productivity.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  4. Hubspot for RingCx - have an automatic call log created for call attempts such as manual outbound or dialer calls that are not answered

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Thank you for reaching out. The RingCX for HubSpot embedded CTI agent integration is designed to handle agent interactions only.

    Because of this, it automatically logs calls that are answered by an agent. However, it does not automatically create a log for call attempts that do not result in an agent interaction.

  5. Similar to "What's next" in RCCC, agents have difficulty tracking chats in the queue. While we have My Stats to monitor this, when agents navigate to My Stats to check, it deletes all that was previously typed.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Will Not Implement  ·  0 comments  ·  Other  ·  Admin →
  6. Our customers want to make sure emails that are received by the platform first are delivered to agents to handle first.

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  7. The ability to switch the time format in RingCX Analytics to either a 12-hour or 24-hour clock, depending on user preference.

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Will Not Implement  ·  0 comments  ·  Other  ·  Admin →
  8. We are looking for the capabilty where voicemail drops and email templates Support in manual dialing mode in RingCX.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Will Not Implement  ·  0 comments  ·  Other  ·  Admin →
  9. Currently there is no option to schedule any reports under RingCX Digital Analytics.

    Although we can download the reports manually, it is better is these report will just be sent to the customers in either excel or csv format.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Will Not Implement  ·  0 comments  ·  Other  ·  Admin →
  10. In RingCX, provide the ability for an agent to manage their own Email signature

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  11. Currently, a voicemail workflow requires callers to input DTMF presses to "save" or "rerecord" a voicemail recording. Instead, only the "rerecord" should be an option, and the system should automatically save the recording without needing additional inputs from the caller. The updated functionality would align with how customers and callers expect a voicemail box to operate - without needing extra steps; this is especially a pain point if follow-up notifications are sent with the recording, but callers hang up before saving, thus never processing anything to forward.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Will Not Implement  ·  2 comments  ·  Other  ·  Admin →
  12. Add signature modification ability to Agent UI or a separate Agent-oriented "My settings" screen with administrative flag to enable and disable the option for the agent to modify the signature.

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  13. customers would like to add a new feature that allows them to customized icons, font, position, naming for buttons, for instance: answer/reject buttons

    10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Will Not Implement  ·  0 comments  ·  Other  ·  Admin →
  14. Currently customers do not have the capability to download the Dashboard on RingCX Digital Analytics.

    The customer is requesting to have the ability to download the Dashboard as .xlsx or .csv.

    They are using this report to do forecasting so that they will know how many agents they need on a particular day.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Will Not Implement  ·  0 comments  ·  Other  ·  Admin →
  15. SPOG application: The customer requested to disable the option that triggers a pop-up when an outbound call is answered.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Will Not Implement  ·  0 comments  ·  Other  ·  Admin →
  16. The System Administrator should have the capability to block web chat and be able to determine the IP address of the sender.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Will Not Implement  ·  0 comments  ·  Other  ·  Admin →
  17. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Will Not Implement  ·  1 comment  ·  Other  ·  Admin →
  18. The customer is requesting to have an option to received SMS in RingCX.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Will Not Implement  ·  0 comments  ·  Other  ·  Admin →
  19. The customer is requesting to have an option to send SMS in RingCX.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Will Not Implement  ·  0 comments  ·  Other  ·  Admin →
  20. The customer mentioned that if they are transferring a call to a third party number and it reached a voicemail, there's no option to just stay on call, hung up or transfer the call.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Will Not Implement  ·  0 comments  ·  Other  ·  Admin →
← Previous 1 3 4
  • Don't see your idea?