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27 results found

  1. Automated way to move a campaign from one dialgroup to another once all leads were completed

    It would be better to have an automatic way to move a campaign from one dialgroup to another once all leads were completed so that it can make admin task much easier.

    1 vote

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    New  ·  0 comments  ·  Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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  2. RingCX Progressive/ Preview dialer

    To use the progressive/preview dialer, which we want to be able to do, you must upload a list to RingCentral. This means that RingCentral and Salesforce are only syncing one way (Call log activity through RingCentral to Salesforce)

    1 vote

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    New  ·  0 comments  ·  Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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  3. Customize the order of the lead details in Ringcx

    Currently when a lead detail was shown to the agent. They have to scroll down at the very bottom making it difficult in finding important lead information right away.

    It would be better if we have a feature where we can customize which lead detail will be shown at the very top so that the agent's wont have difficulty finding certain information specially if there are a lot of lead details being shown to agents.

    1 vote

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    New  ·  0 comments  ·  Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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  4. sale dropdown option

    in our campaign (comcast ) we have to select the right disposition before closing a call, the first option is ¨SALE¨. by this being the first option this generates an error since is right by the most common disposition (hang up) by selecting the sale options this impacts the campaign so it would be good to change the sale option to alphabetical order or at least not right by the most common option (hang up)

    3 votes

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    New  ·  0 comments  ·  Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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  5. we would love to see this in future releases, especially in the case of running multiple outbound campaigns on the predictive mode. It would

    we would love to see this in future releases, especially in the case of running multiple outbound campaigns on the predictive mode. It would be nice to just have a large pool of agents all logged in to the same mix of campaigns rather than splitting up the team, that way the outbound traffic has that natural flow along with the inbound traffic, as if being logged into multiple inbound queues. This would assist in removing some of the seams in the workday and allow agents to stay fresh on all of our products, rather than having to learn to…

    1 vote

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    New  ·  0 comments  ·  Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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  6. SMS Blasts

    Outbound blast (via Textel); SMS SFDC Integration

    4 votes

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    New  ·  2 comments  ·  Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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  7. leads

    when leads drop and we have to fetch it usually will freeze while dropping which would cause me not to get anything...

    1 vote

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    New  ·  0 comments  ·  Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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