Currently, RingCentral’s campaign and lead management capabilities limit agents and admins in several key ways: leads expire unpredictably, there are only five campaign priority levels, and re-uploading lead lists creates duplicate records while losing historical interaction data. Agents cannot filter leads within an active campaign to target calls effectively, and campaign assignment is entirely manual, preventing the system from automatically distributing leads to available agents.

This feature request proposes a comprehensive upgrade to the lead and campaign management experience, including:

Expanded and configurable campaign priority levels.

Ability to merge duplicate leads while preserving historical interaction data.

In-campaign lead filtering for agents to target calls more efficiently.

Automated assignment of campaigns to available agents based on predefined rules.

The goal is to reduce administrative overhead, improve lead follow-up consistency, and enhance agent productivity across campaigns.