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82 results found

  1. Suppression Scripts

    Some customers use 'agent flag' on outbound leads to reserve lead 'x' for that agent. Should another agent search for a lead, they would have the ability to dial this lead whether or not it is theirs. Something like suppression scripts, where the system does a check at the moment of dial attempt against some sort permissions list, would help manage this solution. Suppression scripting could be used in numerous ways within RingCX especially around manual dialing.

    2 votes

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    Future Consideration  ·  0 comments  ·  Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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  2. ability to select other local caller id settings aside from what is assigned to the account

    It would be helpful if we can select another option in the local caller ID settings set for the campaign. Other than adding a number in RingEX and having it assigned to the contact center

    1 vote

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    New  ·  0 comments  ·  Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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