26 results found
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Productized Lead Loader API / Speed2Lead
Productized Lead Loader api / Speed2lead.
On the old chat form you can create a form and send leads to dialer campaign.
To include this option in the new chat form and set as subscription option for customer.
7 votes -
Qualified Dispositioned Break out/Drop Down Report
Dialer: They would want a complete list of positively dispositioned lead that generated. Customer stated that they would want a separate list/stand alone reporting (Specified Qualified disposition excel/.csv file).
8 votes -
Outbound Default and Custom Lead Field Order/Ranking
Clients need the ability to define the order in which standard and custom lead fields show within the agent interface. When creating custom lead fields "One", "Two", and "Three", the order shown to the agent is identical to the order in which custom fields were created (most likely by chance); however, when adding "six", "five", and "four", the order in which fields show has no logic as these show in the order "six", "four", "One", "Two", "five," and "Three." Generally, customers want and need the ability to set a rank in the same way as exists for disposition.
13 votes -
Using the Local Bucket for Manual Outbound Calling
Customer wants to use the Local Bucket for Manual Outbound Calling as it would be beneficial for them instead of using it from their dialing. Customer mentioned that since 5x9 has it that it make sense to have it here as well.
Any tips/advice/workaround for this would be appreciated.
7 votes -
Local bucket/connect based RingCX analytics report
Local bucket/connect based RingCX analytics report. A kind of report/custom report that will show the usage of their local connect/bucket.
7 votes -
Over all counts for all the leads
I have 10,000 leads in a list.
I want to see overall counts for that list, specifically:
How many are finalized.
How many are still open.
For the open leads, a breakdown by call attempts.Example:
10,000 leads loaded
5,000 still open
2,500 dialed 2 times
1,500 dialed 3 times
1,000 dialed 4 times3 votes -
Ability to increase hold music repeat time.
Ability to increase hold music repeat time.
2 votes -
Flag leads that are not in regions that Spectrum does not currently service.
This would eliminate calls agents make that will not lead to a sale. Saves time.
2 votes -
Enable Recording for Dialer Calls that are detected as Machine Answered
Request to enable call recording for Dialer Calls that are detected as machine answered.
1 vote -
Native CRM Integration for Lead Interaction History
Currently, preserving a permanent record of all lead interactions requires a complex API integration to push logs to the client’s CRM, creating administrative overhead and potential for data gaps.
This feature request proposes a native CRM integration within RingCentral to automatically sync all lead interaction history, enabling:
Seamless tracking of communications across platforms.
Reduced dependency on custom API development.
Improved data accuracy and accessibility for reporting and compliance.The goal is to simplify CRM management, enhance data integrity, and improve workflow efficiency for agents and admins.
1 vote -
Enhanced Lead & Campaign Management for Improved Agent Efficiency
Currently, RingCentral’s campaign and lead management capabilities limit agents and admins in several key ways: leads expire unpredictably, there are only five campaign priority levels, and re-uploading lead lists creates duplicate records while losing historical interaction data. Agents cannot filter leads within an active campaign to target calls effectively, and campaign assignment is entirely manual, preventing the system from automatically distributing leads to available agents.
This feature request proposes a comprehensive upgrade to the lead and campaign management experience, including:
Expanded and configurable campaign priority levels.
Ability to merge duplicate leads while preserving historical interaction data.
In-campaign lead filtering for…
1 vote -
Planned web callback improvements (agent availability check, better/invisible blended mode)
Customers have several issues with the way RCX can provide web callback.
Customer is using voice broadcast with a redirection to a workflow but agent availability cannot be checked before making the outbound call resulting in a poor customer experience if no agent is available.
On the current setup, the agent availability is not evaluated before the customer gets called by the system. So the customer gets called, does not necessarily get to an agent and then gets an option to plan another callback or leave a message which makes for a poor experience altogether.
Other Outbound campaign modes are…
1 vote -
Ability to have a dialer that leaves automatic voicemails to potential clients
We would like to have a dialer that leaves automatic voicemails to our potential clients and also SMS campaigns
1 vote -
RingCX for Zoho Embedded Agent - Outbound Dialer, Lead List Mapping
RingCX for Zoho Embedded Agent - Enable the Outbound Dialer (Preview/Progressive) Lead List to be mapped and seen within the Zoho Embedded Agent. This will enable the agents to see the data, versus not being able too and going in blind.
2 votes -
Local Bucket creation - RingCX
Customer want to have access in adding or creating Local Bucket to their RingCX account instead of calling support.
2 votes -
Hubspot List Loader
For ease of lead management, looking to get a List Loader tool for Hubspot similar to the one available for Salesforce: https://support.ringcentral.com/article-v2/uploading-and-managing-salesforce-leads-in-ringcx-with-lead-list-loader.html?brand=RingCentral&product=RingCX&language=en_US
This will optimize managing the dialer lists, enabling users to upload leads without needing to build APIs in Hubspot.
1 vote -
RCX - Use Multiple Campaigns
Looking for a way or option to use multiple campaigns upon log in to the RCX Agent platform. This will help user to maximize the use of their campaigns if they are assigned to multiple campaigns.
1 vote -
Caller ID bucket per city
- Additional details for the feature that you are requesting:
- What is your use case for this feature request? - We would like to be able to call multiple people in a specific area code but when you only have 2-3 numbers per state it makes it hard as states have multiple area codes. Have multiple numbers per area code would be helpful.
- What problem are you trying to solve or what problems does the current functionality cause? - We are trying to not get flagged as spam when we make multiple calls with one phone number as phone carriers identify…
1 vote -
Lead Management / Cadence
The customer would like a lead management functionality in our outbound dialer. wherein, the lead(no party connect ex. AM, NA, etc) can be dialed with 6 attempts in a week, then system to redial the lead after 2mos and 3 weeks (3mos interval from the day lead was uploaded in the campaign) then do it again on the 6th, 9th and 12th month.
2 votes -
Automated way to move a campaign from one dialgroup to another once all leads were completed
It would be better to have an automatic way to move a campaign from one dialgroup to another once all leads were completed so that it can make admin task much easier.
1 vote
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