Last Agent Routing with Outbound Dialer
RingCX supports last agent routing only if a call has connected to an agent previously.
Request for a feature enhancement - include outbound dialer attempts in which a lead is calling back in after missing the call, and route to the last agent who called out to them utilizing the Route to Last Agent queue event.
37
votes
Randi
shared this idea
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Aaron
commented
This would help improve the functionality of outbound campaigns. Especially since most people won't pick up strange numbers in this day and age, but will call back if they find something valuable in the voicemail.