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185 results found

  1. RingCentral Office Call Deflection into Engage Digital

    The request is for RingEX IVR/call queue standalone to have the native ability to configure deflection into RingCX whatsapp/FB messenger/via SMS. For Example, in the IVR configuration, press 2 to receive an SMS with the whatsapp/FB Messenger link to start a digital conversation with agents.

    5 votes

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    Future Consideration  ·  1 comment  ·  Digital experience  ·  Admin →
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  2. Add send voice note option in the SDK

    It's helpful for the customers instead of typing their inquiries. Also, the chatbot can handle it so it's an advantage

    3 votes

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    Future Consideration  ·  0 comments  ·  Digital experience  ·  Admin →
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  3. RingCX Native Connector Support for We-Chat

    5 votes

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    Future Consideration  ·  0 comments  ·  Digital experience  ·  Admin →
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  4. Ask an expert v2

    The goal is to link Contact Center teams with rest of organizations to "ask an expert", outside of the agent-customer discussion. V1 had 1-way communication (RingCX->RingEX message and the response from expert not visible in RingEX). This would be helpful for customers who are interested in both RingCX and RingEX.

    4 votes

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    Planned  ·  0 comments  ·  Digital experience  ·  Admin →
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  5. Better digital support for bank branches

    The ask is for Engage Digital to better support digital interactions, which are becoming critical to many banks' business.

    3 votes

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