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163 results found

  1. Add "Dial Type" parameter for Engage Voice Real Time Custom Widgets

    Add a "Dial Type" parameter to the Custom Widget so that when agents Manually Dial a call, it can be easily identified and filtered from the true Inbound calls on Real Time stats.

    9 votes

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    Future Consideration  ·  1 comment  ·  Realtime & historical analytics  ·  Admin →
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  2. Dashboard Access for Agents

    This would be especially helpful for situations where everyone is working remote. The most important Analytics access would be to real-time reports, since agents may not need to view or download scheduled and historical data.

    7 votes

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    Future Consideration  ·  1 comment  ·  Realtime & historical analytics  ·  Admin →
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  3. Hourly Outbound Overview Report

    Add the ability to pull an Outbound Overview Report from Engage Voice with a breakdown by hour. Currently, this report can be pulled with a start/end time equaling 1 hour, however there is not a report showing an overview broken down by the hour.

    3 votes

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    Implemented  ·  0 comments  ·  Realtime & historical analytics  ·  Admin →
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