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3 results found

  1. View Ring CX Realtime dashboards in minutes and seconds.

    Some supervisors have requested that the Realtime inbound display dashboard shows queue times in minutes and seconds (MM:SS) rather than just seconds to make viewing these at a glance simpler.

    Max Q, Avg Q etc.

    88 votes

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    Implemented  ·  7 comments  ·  Realtime & historical analytics  ·  Admin →
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  2. RingCX - Option not to count outbound queue calls within inbound reporting stats

    Currently, if an agent has an inbound queue assigned to them in the 'manual outbound default queue assignment' field, then manual outbound calls made by that agent are counted in analytics as inbound calls against that inbound call queue.

    This causes some confusion in reporting and skews stats related to inbound calls to the given call queue.

    Customers would like an option to differentiate between inbound and outbound calls associated with an inbound queue, or at least manual outbound calls associated with an inbound queue should not be counted on inbound reports & dashboards.

    28 votes

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    Implemented  ·  3 comments  ·  Realtime & historical analytics  ·  Admin →
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  3. Follow the call journey from start to finish.

    Provide the ability to access/download a report that shows the call journey from start to finish even if it is transferred back to the IVR and to other extensions.

    4 votes

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    Implemented  ·  2 comments  ·  Realtime & historical analytics  ·  Admin →
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