Follow the call journey from start to finish.
Provide the ability to access/download a report that shows the call journey from start to finish even if it is transferred back to the IVR and to other extensions.
4
votes
Eugene
shared this idea
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RingCX Analytics Historical Dashboards: Interaction Journey Overview
https://support.ringcentral.com/article-v2/ringcx-analytics-historical-dashboards-interaction-journey-overview.html?brand=RingCentral&language=en_US&product=RingCX&utm_source=chatgpt.com -
David
commented
This is extremely important. I've never used a system before that does not have this basic report.
