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69 results found

  1. Call Recording Access from UI

    Accessing call recordings should be integrated into the UI. There is not a way to play back a recording directly from the UI. The current process requires many steps which could result in a poor user experience.

    6 votes

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    Under Review  ·  0 comments  ·  Call & screen recording  ·  Admin →
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  2. Additional Options for Automated Exports (other than SFTP)

    Automated exports only support SFTP as a destination for exports, Request is for a parallel capability to the Voice Recordings Delivery feature where SFTP and AWS S3 is supported.

    5 votes

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  3. Ability to switch language for Text to Speech

    It would be helpful to have the ability to switch language for Text to Speech so users make their own recordings to support multilingual IVRs.

    3 votes

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  4. Recordings Delivery

    Recordings Delivery should support digital interaction transcripts for long term retention requirements. It should be implemented the same as Recordings Delivery for Voice.

    3 votes

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  5. Replace busy signal from carriers with announcement(s)

    Currently there are several situations where carriers can provide response messages and these are collectively returned as busy signals. This can be seen with the provider Outreach.

    12 votes

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  6. Option to encrypt call recording on delivery

    Due to PCI compliance, many vendors request the call recordings be encrypted. Would like to have an option to encrypt and add a key like pgp so call recordings can be encrypted before delivery to SFTP site.

    4 votes

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  7. Notification when Task Call Recording Delivery Fails

    If a recording push to an SFTP fails, send a notification to a users email address to notify them. This will help customer avoid losing recordings due to data retention and address issues right away.

    5 votes

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  8. Multi-lingual support

    The ability to support other languages beyond English not just within features, but at the interface level.

    7 votes

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  9. Default Manual Dialing to not be recorded

    The default setting for a manual dial is not to record the agent call in RingCX. Within RingCX, Manual dialing is expected to be a circumvention of the system. This may go against some clients expectations of how a manual call should be managed. While there is a work around to tie the manual call to an inbound queue, some would find value in allowing a simple option to enabled recording and recording management by the agent for manual dials.

    5 votes

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