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64 results found

  1. Option to encrypt call recording on delivery

    Due to PCI compliance, many vendors request the call recordings be encrypted. Would like to have an option to encrypt and add a key like pgp so call recordings can be encrypted before delivery to SFTP site.

    4 votes

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    Future Consideration  ·  0 comments  ·  Call & screen recording  ·  Admin →
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  2. Notification when Task Call Recording Delivery Fails

    If a recording push to an SFTP fails, send a notification to a users email address to notify them. This will help customer avoid losing recordings due to data retention and address issues right away.

    5 votes

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    Future Consideration  ·  0 comments  ·  Call & screen recording  ·  Admin →
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  3. Multi-lingual support

    The ability to support other languages beyond English not just within features, but at the interface level.

    7 votes

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    Planned  ·  0 comments  ·  Call & screen recording  ·  Admin →
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  4. Default Manual Dialing to not be recorded

    The default setting for a manual dial is not to record the agent call in RingCX. Within RingCX, Manual dialing is expected to be a circumvention of the system. This may go against some clients expectations of how a manual call should be managed. While there is a work around to tie the manual call to an inbound queue, some would find value in allowing a simple option to enabled recording and recording management by the agent for manual dials.

    5 votes

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