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2 results found

  1. Agent Script/Custom Field Recording Delivery

    Ability to add agent script fields as an available token in Recordings Delivery Tasks. For example, we capture a caller's account number in a Text Input field, and would like to pass that to the Recording Delivery as part of it's naming scheme.

    Currently, only the field name feeds over to the S3/AWS bucket in the file name.

    35 votes

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    Under Review  ·  3 comments  ·  Call & screen recording  ·  Admin →
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  2. Replace busy signal from carriers with announcement(s)

    Currently there are several situations where carriers can provide response messages and these are collectively returned as busy signals. This can be seen with the provider Outreach.

    12 votes

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    Under Review  ·  0 comments  ·  Call & screen recording  ·  Admin →
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