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5 results found

  1. RingCX- Ability to upload Audio File and change the system default audio

    RingCX- Ability to upload an Audio File and change the system default audio

    13 votes

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    Future Consideration  ·  4 comments  ·  Call & screen recording  ·  Admin →
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  2. Additional Options for Automated Exports (other than SFTP)

    Automated exports only support SFTP as a destination for exports, Request is for a parallel capability to the Voice Recordings Delivery feature where SFTP and AWS S3 is supported.

    4 votes

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    Future Consideration  ·  0 comments  ·  Call & screen recording  ·  Admin →
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  3. Recordings Delivery

    Recordings Delivery should support digital interaction transcripts for long term retention requirements. It should be implemented the same as Recordings Delivery for Voice.

    3 votes

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  4. Option to encrypt call recording on delivery

    Due to PCI compliance, many vendors request the call recordings be encrypted. Would like to have an option to encrypt and add a key like pgp so call recordings can be encrypted before delivery to SFTP site.

    4 votes

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  5. Notification when Task Call Recording Delivery Fails

    If a recording push to an SFTP fails, send a notification to a users email address to notify them. This will help customer avoid losing recordings due to data retention and address issues right away.

    5 votes

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