We're working with a 3rd party called Snap Recordings to deliver professional custom recordings and they can use RingEX APIs to replace prompts. This request would allow them to provide the same service for RingCX, but we also want to allow replacement of built in prompts for Callback in Queue prompts. These are not fully customizable so the caller's experience a mix of voices using callbacks.

We need to have or expose published API for RingCX to upload audio recordings to the library, partners like Snap Recordings could instantaneously upload system wide recordings. This streamlines process and offers our end users can have a voice of thier choice greeting and supporting callers.

Customers who need to migrate away from Mitel and have ECC contact center are expecting this feature.

This is critical to be able to customize default system audio files. I have customers that require bespoke configurations. Not being able to customize these files creates hesitation in recommending the product to them.