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2 results found

  1. Make Agent Assist features easier to access

    The Agent Assist UI during an active call requires the Agent to open the panel to access the feature. If an AI Knowledge Base is associated with a Voice Queue, the panel should open automatically when an agent is connected to a caller -or- there should be a toggle in the Voice Queue General settings to show it automatically or not (meaning: agent has to open the panel manually)

    13 votes

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    Under Review  ·  0 comments  ·  AI agent & supervisor assist  ·  Admin →
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  2. Upload pics & maps to the Knowledge Base

    For our Call Center to be able to see a diagram of each building and a map w/in each building would be so helpful. Our team is from the Phillipines & it's very hard for them to visualize w/out the pictures in the KB to see & understand.

    2 votes

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