Settings and activity
242 results found
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8 votes
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7 votes
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6 votes
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6 votes
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5 votes
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10 votes
Look for "Scorecard completed" filter in "All Filters" on the Calls page
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9 votes
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5 votes
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7 votes
Thanks again for the suggestion! I’m pleased to let you know that we’ve added this feature.
RingSense tracker heatmap, now expands to a rich full screen chart which provides various filtering capabilities as well as the ability to select the data point -- percentage of interactions or absolute values. Please check out this video for more details on accessing the feature.
https://www.loom.com/share/27e2de0fd72c4ee396ba7ecfb0339bff?sid=32317b83-2431-4e35-b043-4b21ae06e928
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4 votes
We introduced AI Coaching Insights feature that covers this need, but does it slightly differently - AI produces periodic coaching session drafts per agent with areas of strength and opportunities for improvement, based on all of that agent's interactions. The manager can decide which of these suggestions to use in a coaching session.
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5 votes
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5 votes
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8 votes
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5 votes
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5 votes
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9 votes
Use the "Trackers" filter to choose some trackers and then select the "none of" option in order to implement this negative logic.
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2 votes
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21 votes
An API that allows to subscribe for events when RingSense processes a new call recording is implemented. See here for details: https://developers.ringcentral.com/guide/ai/ringsense
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32 votes
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19 votes
