Settings and activity

245 results found

1. Extend "Disable Auto Answering" enhancement to Call Queue numbers

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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2. Salesforce: Make calls using Teams Embedded App

   5 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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3. RingSense: Add the ability to share the comments and feedback when externally sharing a call.

   7 votes

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   Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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4. Ability to create a folder with specified/assigned user visibility

   5 votes

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   Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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5. SMS as a Channel/Integration

   6 votes

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   Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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6. Add an icon to easily copy and paste the call transcript

   4 votes

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   Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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7. Preserve previous page position when clicking into call details

   4 votes

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   Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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8. Filter by Scorecard completed

   9 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene Mandel (Senior Director, Product Management, RingCentral) responded

   Look for "Scorecard completed" filter in "All Filters" on the Calls page

9. Ability for managers to select which user scorecard is for

   9 votes

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   Future Consideration  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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10. Matching speaking metrics on call details and PowerSkills tabs

    5 votes

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    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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11. Show percentage of calls per agent on trackers tab heatmap

    7 votes

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    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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12. Offer coaching advice to the managers aka AI Coach/Copilot

    4 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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13. Actionable Insights - Did you know this about your team?

    5 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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14. Actionable Insights - Did you know this about your business?

    5 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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15. AI tracking over time to see if coaching works

    8 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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16. AI feedback should adapt with the role of the speaker & the type of meeting

    5 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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17. AI recommendations survey

    4 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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18. Ability to filter calls that do not match a specific tracker

    8 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene Mandel (Senior Director, Product Management, RingCentral) responded

    Use the "Trackers" filter to choose some trackers and then select the "none of" option in order to implement this negative logic.

19. RingCX "Monitor Only" Permission for new agent shadowing

    2 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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20. Ring Sense API Access

    19 votes

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    3 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene Mandel (Senior Director, Product Management, RingCentral) responded

    An API that allows to subscribe for events when RingSense processes a new call recording is implemented. See here for details: https://developers.ringcentral.com/guide/ai/ringsense