← RingCentral Ideas

Settings and activity

243 results found

  1. RingSense: Add the ability to share the comments and feedback when externally sharing a call.

    7 votes
    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  2. Ability to create a folder with specified/assigned user visibility

    5 votes
    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  3. SMS as a Channel/Integration

    6 votes
    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  4. Add an icon to easily copy and paste the call transcript

    5 votes
    Implemented  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  5. Preserve previous page position when clicking into call details

    5 votes
    Implemented  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  6. Filter by Scorecard completed

    10 votes
    1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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  7. Ability for managers to select which user scorecard is for

    9 votes
    Future Consideration  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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  8. Matching speaking metrics on call details and PowerSkills tabs

    5 votes
    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  9. Show percentage of calls per agent on trackers tab heatmap

    7 votes
    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  10. Offer coaching advice to the managers aka AI Coach/Copilot

    4 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    We introduced AI Coaching Insights feature that covers this need, but does it slightly differently - AI produces periodic coaching session drafts per agent with areas of strength and opportunities for improvement, based on all of that agent's interactions. The manager can decide which of these suggestions to use in a coaching session.

  11. Actionable Insights - Did you know this about your team?

    5 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  12. Actionable Insights - Did you know this about your business?

    5 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  13. AI tracking over time to see if coaching works

    8 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  14. AI feedback should adapt with the role of the speaker & the type of meeting

    5 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  15. AI recommendations survey

    5 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  16. Ability to filter calls that do not match a specific tracker

    8 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  17. RingCX "Monitor Only" Permission for new agent shadowing

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  18. Ring Sense API Access

    21 votes
    3 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  19. RingSense: Payment/Plan Option to extend 1yr Call Retention

    32 votes
    Under Review  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  20. Call Queue custom role

    19 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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