Call Queue custom role
More granularity in Call Queue Supervisor roles via a Custom Role with limited permissions like the below:
- Access to modify Hours Of Operations
- Access to Call Queue voice announcements but
- No ability to modify the members of the CQ
Currently there are two options
- Access to Call Queue messages only or full access.
Christophe Hubaut
shared this idea
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Portal
commented
Would be so incredibly useful - individual users still need to manually toggle Queue Member Status or DND at the beginning and end of their work day to effectively have work hours. The work hours settings seem to do nothing without this feature.
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Derrick
commented
Hi everyone!
In addition to the above, may we also request:
The ability to View, but not Modify Settings.
The ability Modify Particular Options from Within a Call Queue.
Thanks!