Settings and activity

165 results found

1. Add IP Address field in Ring CX Analytics for Reporting

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

2. Collapsable Customer Identities List

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   0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Randi shared this idea  ·  May 17, 2024

3. Engage Digital - Allow Customer Identity pane to be collapsed to increase screen real estate for email replies

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   Implemented  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 17, 2024

4. Direct agent routing / prefered agent

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 17, 2024

5. Make Identity/Identity Tags more user friendly

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 17, 2024

6. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

   58 votes

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   6 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 17, 2024

7. Edit AI Metric Scores

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   Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Randi shared this idea  ·  May 17, 2024

8. Ability to assign multiple reporting managers to a member/team

   8 votes

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   Implemented  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 17, 2024

9. Recording Import Rules for RingSense for RingCX

   5 votes

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   Needs More Information  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 17, 2024

10. German Support for RingSense

    6 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    RingSense now supports German language.

    As a RingSense admin, you can now select Deutsch as part of your transcription language settings. See details in the attached screenshot.

    Randi supported this idea  ·  May 17, 2024

11. RingSense to be GDPR Compliant

    4 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

12. RingSense: Anonymize some of the call/meetings recorded to be shared as a training

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

13. RingSense Audit Trail

    11 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

14. RingSense Sentiment Playback Tracking/Pinpoint

    19 votes

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    Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

15. RingSense: Payment/Plan Option to extend 1yr Call Retention

    33 votes

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    Under Review  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

16. RingSense: Modifying AI Scores

    25 votes

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    Planned  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Randi shared this idea  ·  May 17, 2024

17. RingCX Time Based Callback-in-Queue Offering

    36 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 6, 2024

18. Real Time Sentiment Alerts

    3 votes

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    0 comments  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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    Randi shared this idea  ·  Apr 29, 2024

19. Make voice transcripts visible to agents in RingCX

    20 votes

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Apr 5, 2024

20. RingCX Multi Channel Interaction Console “Live Interaction Management”

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    18 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  Apr 2, 2024