Settings and activity

169 results found

1. Ability to do Screen Recording / Standalone Screen Recording

   14 votes

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   Planned  ·  1 comment  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

2. RingCX Global Secondary Nodes

   19 votes

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

3. RingCX Call Details "Call Termination by Agent or Caller"

   61 votes

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   Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

4. Provide Cradle to Grave reporting for calls that traverse RCCC and RC MVP

   37 votes

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   Under Review  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

5. Change agent state through Max Supervisor

   110 votes

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   Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

6. Add IP Address field in Ring CX Analytics for Reporting

   11 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

7. Collapsable Customer Identities List

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   1 vote

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   0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Randi shared this idea  ·  May 17, 2024

8. Engage Digital - Allow Customer Identity pane to be collapsed to increase screen real estate for email replies

   2 votes

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   Implemented  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 17, 2024

9. Direct agent routing / prefered agent

   6 votes

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   Under Review  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 17, 2024

10. Make Identity/Identity Tags more user friendly

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

11. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

    58 votes

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    6 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

12. Edit AI Metric Scores

    13 votes

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    Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Randi shared this idea  ·  May 17, 2024

13. Ability to assign multiple reporting managers to a member/team

    8 votes

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    Implemented  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

14. Recording Import Rules for RingSense for RingCX

    5 votes

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    Needs More Information  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

15. German Support for RingSense

    6 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    RingSense now supports German language.

    As a RingSense admin, you can now select Deutsch as part of your transcription language settings. See details in the attached screenshot.

    Randi supported this idea  ·  May 17, 2024

16. RingSense to be GDPR Compliant

    4 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

17. RingSense: Anonymize some of the call/meetings recorded to be shared as a training

    10 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

18. RingSense Audit Trail

    28 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

19. RingSense Sentiment Playback Tracking/Pinpoint

    20 votes

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    Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

20. RingSense: Payment/Plan Option to extend 1yr Call Retention

    33 votes

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    Under Review  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024