Settings and activity

150 results found

1. Add scored calls in filter option and filter function in Scorecards

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   0 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Delete…  ·  Admin →
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   Grace McMichael supported this idea  ·  Apr 25, 2024

2. Negative Tracker Alert

   7 votes

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   Grace McMichael supported this idea  ·  Apr 25, 2024

3. Call filtering base on completed/not completed scorecard

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   Grace McMichael supported this idea  ·  Apr 25, 2024

4. Scheduled/subscribed reports

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   Grace McMichael supported this idea  ·  Apr 25, 2024

5. Import lead calls missing from integration with RS4S

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   Grace McMichael supported this idea  ·  Apr 25, 2024

6. export

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   Grace McMichael supported this idea  ·  Apr 25, 2024

7. call park recording

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   Grace McMichael supported this idea  ·  Apr 25, 2024

8. Customizable reports

   5 votes

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   Grace McMichael supported this idea  ·  Apr 25, 2024

9. Suggest calls to a deal

   2 votes

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   1 comment  ·  RingSense & AI » RingSense AI for Sales  ·  Delete…  ·  Admin →
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   Grace McMichael supported this idea  ·  Apr 25, 2024

10. Chat Feature in RingSense

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    0 comments  ·  RingSense & AI » RingSense AI for RingEX  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  Apr 25, 2024

11. UK Regional Redaction for RingSense for RingCX/RingEX/Sales

    23 votes

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    Under Review  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  Apr 25, 2024

12. QA on Digital Interactions

    7 votes

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    0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  Apr 25, 2024

13. Ccustom call rules Action to block call recording for 2-party consent states based on Area codes.

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  Apr 8, 2024

14. Different Call Recording Announcement settings per site

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  Apr 8, 2024

15. On-demand Call Recording Announcement settings by individual sites not account based

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  Apr 8, 2024

16. Outbound Automatic Call Recording filter when calling certain US location that requires 'Two Party Consent'

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    Grace McMichael supported this idea  ·  Apr 8, 2024

17. Automatic Call Recording - Need certain Zip Codes blocked

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  Apr 8, 2024

18. Automatic Call recording to not record in states where recording is not allowed.

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  Apr 8, 2024

19. RingSense: Payment/Plan Option to extend 1yr Call Retention

    28 votes

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    Under Review  ·  2 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  Apr 5, 2024
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    Grace McMichael commented  ·  Apr 5, 2024  ·  Edit…  ·  Delete…

    Several industries (e.g. insurance, FinServ) need to reduce the retention period of calls in RingSense to 30 or 90 days to ensure customer data security.

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20. Make voice transcripts visible to agents in RingCX

    15 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  Apr 5, 2024