Settings and activity

148 results found

1. Negative Tracker Alert

   7 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   Once you configured a view by setting one or more filters to capture your criteria for calls of interest, you can configure daily, weekly or monthly notifications to get notified when new calls match your criteria.

   Grace supported this idea  ·  Apr 25, 2024

2. Call filtering base on completed/not completed scorecard

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   6 votes

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   1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Grace supported this idea  ·  Apr 25, 2024

3. Scheduled/subscribed reports

   4 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Grace supported this idea  ·  Apr 25, 2024

4. Import lead calls missing from integration with RS4S

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   Grace supported this idea  ·  Apr 25, 2024

5. Export scorecard data

   13 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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6. export

   7 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   
   

   This idea was implemented:

   1. Daily Tracker Count Report
   2. Downloading call data

   
   

   
   

   Grace supported this idea  ·  Apr 25, 2024

7. call park recording

   8 votes

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   0 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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   Grace supported this idea  ·  Apr 25, 2024

8. Customizable reports

   8 votes

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   Grace supported this idea  ·  Apr 25, 2024

9. Suggest calls to a deal

   2 votes

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   1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Grace supported this idea  ·  Apr 25, 2024

10. Chat Feature in RingSense

    5 votes

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    0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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    Grace supported this idea  ·  Apr 25, 2024

11. UK Regional Redaction for RingSense for RingCX/RingEX/Sales

    23 votes

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    Under Review  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Grace supported this idea  ·  Apr 25, 2024

12. QA on Digital Interactions

    10 votes

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    0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Grace supported this idea  ·  Apr 25, 2024

13. Ccustom call rules Action to block call recording for 2-party consent states based on Area codes.

    5 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Grace supported this idea  ·  Apr 8, 2024

14. Different Call Recording Announcement settings per site

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Grace supported this idea  ·  Apr 8, 2024

15. On-demand Call Recording Announcement settings by individual sites not account based

    31 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Grace supported this idea  ·  Apr 8, 2024

16. Outbound Automatic Call Recording filter when calling certain US location that requires 'Two Party Consent'

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Grace supported this idea  ·  Apr 8, 2024

17. Automatic Call Recording - Need certain Zip Codes blocked

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Grace supported this idea  ·  Apr 8, 2024

18. Automatic Call recording to not record in states where recording is not allowed.

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Grace supported this idea  ·  Apr 8, 2024

19. RingSense: Payment/Plan Option to extend 1yr Call Retention

    31 votes

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    Under Review  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Grace supported this idea  ·  Apr 5, 2024
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    Grace commented  ·  Apr 5, 2024  ·  Edit…  ·  Delete…

    Several industries (e.g. insurance, FinServ) need to reduce the retention period of calls in RingSense to 30 or 90 days to ensure customer data security.

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20. Make voice transcripts visible to agents in RingCX

    15 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Grace supported this idea  ·  Apr 5, 2024