Settings and activity
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An API that allows to subscribe for events when RingSense processes a new call recording is implemented. See here for details: https://developers.ringcentral.com/guide/ai/ringsense
Luke Ellington
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2 votesLuke Ellington
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2 votesLuke Ellington
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2 votesLuke Ellington
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2 votesLuke Ellington
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8 votes
RingSense has added support to assign scorecards to specific teams; call types; duration; source etc. These filters can be used for precise targeting of a scorecard.
You can find the details in the release notes - https://support.ringcentral.com/release-notes/ringsense.html
and the support website - https://support.ringcentral.com/article-v2/Creating-and-managing-scorecards-in-RingSense.html?brand=RingCentral&product=RingSense&language=en_US
Additionally, you can see the criteria while creating a new scorecard or editing an existing one as shown in the attached screenshot
Luke Ellington
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12 votesLuke Ellington
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32 votesLuke Ellington
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57 votes
This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.
Key benefits of this feature include:
- Custom thresholds: Customers can define minimum call duration rules
- Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
- Business impact: Streamlines analysis by focusing only on meaningful customer interactions
Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account
Luke Ellington
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9 votesLuke Ellington
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60 votes
Here is the SFDC opp ARR is about 90-100K https://rc.lightning.force.com/lightning/r/Opportunity/006Hr00001PXrnJIAT/view