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43 results found

  1. RingSense Sentiment Playback Tracking/Pinpoint

    19 votes

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    Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Admin →
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    Luke Ellington supported this idea  · 

  2. RingSense: Customizable Powerskill Benchmarks

    23 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Admin →
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    Luke Ellington supported this idea  · 

  3. Netsuite Integration

    3 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Admin →
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    Luke Ellington commented  · 

    Here is the SFDC opp ARR is about 90-100K https://rc.lightning.force.com/lightning/r/Opportunity/006Hr00001PXrnJIAT/view

    Luke Ellington shared this idea  · 

  4. Assigning RingSense to Shared Lines

    2 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Admin →
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    Luke Ellington shared this idea  · 

  5. Onboarding Wizard for RingSense

    2 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Admin →
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    Luke Ellington shared this idea  · 

  6. RingSense to be GDPR Compliant

    4 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Admin →
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  7. HIPAA for Ringsense

    3 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  8. RingSense Audit Trail

    11 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Admin →
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  9. Ring Sense API Access

    21 votes

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    3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Admin →
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    Luke Ellington supported this idea  · 

  10. Filter calls based on ODCR vs. ACR

    2 votes

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    Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Admin →
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    Luke Ellington shared this idea  · 

  11. Integration with Leadtrack CRM

    2 votes

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    Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Admin →
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    Luke Ellington shared this idea  · 

  12. Integration with FiveTran

    2 votes

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    Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Admin →
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    Luke Ellington shared this idea  · 

  13. Integration with Google BigQuery

    2 votes

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    Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Admin →
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    Luke Ellington shared this idea  · 

  14. Integration with Zenith CRM

    2 votes

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    Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Admin →
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    Luke Ellington shared this idea  · 

  15. Assign Scorecards based on Team/Individual

    9 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    RingSense has added support to assign scorecards to specific teams; call types; duration; source etc. These filters can be used for precise targeting of a scorecard.

    You can find the details in the release notes - https://support.ringcentral.com/release-notes/ringsense.html

    and the support website - https://support.ringcentral.com/article-v2/Creating-and-managing-scorecards-in-RingSense.html?brand=RingCentral&product=RingSense&language=en_US

    Additionally, you can see the criteria while creating a new scorecard or editing an existing one as shown in the attached screenshot

    Luke Ellington shared this idea  · 

  16. Report for overall AI Score out of a sum of calls/time period

    12 votes

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    Future Consideration  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Admin →
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    Luke Ellington shared this idea  · 

  17. RingSense: Payment/Plan Option to extend 1yr Call Retention

    32 votes

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    Under Review  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Admin →
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    Luke Ellington shared this idea  · 

  18. RingSense: Pull in/Filter Calls based on Duration

    57 votes

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    4 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.

    Key benefits of this feature include:

    • Custom thresholds: Customers can define minimum call duration rules
    • Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
    • Business impact: Streamlines analysis by focusing only on meaningful customer interactions

    Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account

    Luke Ellington shared this idea  · 

  19. Star codes to log in and out of a Call Queue on Deskphone

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Luke Ellington shared this idea  · 

  20. RingSense Dashboard based landing page to drive adoption and insight

    60 votes

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    Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Admin →
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