Settings and activity

44 results found

1. RingSense Sentiment Playback Tracking/Pinpoint

   16 votes

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Luke Ellington supported this idea  ·  Sep 5, 2024

2. RingSense: Customizable Powerskill Benchmarks

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   19 votes

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   Luke Ellington supported this idea  ·  Sep 5, 2024

3. Netsuite Integration

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   New  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Luke Ellington commented  ·  Aug 16, 2024  ·  Edit…  ·  Delete…

   Here is the SFDC opp ARR is about 90-100K https://rc.lightning.force.com/lightning/r/Opportunity/006Hr00001PXrnJIAT/view

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   Luke Ellington shared this idea  ·  Aug 16, 2024

4. Assigning RingSense to Shared Lines

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Luke Ellington shared this idea  ·  Jul 8, 2024

5. Onboarding Wizard for RingSense

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   Luke Ellington shared this idea  ·  Jul 8, 2024

6. RingSense to be GDPR Compliant

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7. HIPAA for Ringsense

   3 votes

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8. RingSense Audit Trail

   9 votes

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9. Ring Sense API Access

   20 votes

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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   An API that allows to subscribe for events when RingSense processes a new call recording is implemented. See here for details: https://developers.ringcentral.com/guide/ai/ringsense

   Luke Ellington supported this idea  ·  Apr 3, 2024

10. Filter calls based on ODCR vs. ACR

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Luke Ellington shared this idea  ·  Nov 29, 2023

11. Integration with Zenith CRM

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Luke Ellington shared this idea  ·  Dec 11, 2023

12. Integration with FiveTran

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Luke Ellington shared this idea  ·  Dec 11, 2023

13. Integration with Google BigQuery

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Luke Ellington shared this idea  ·  Dec 11, 2023

14. Integration with Leadtrack CRM

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Luke Ellington shared this idea  ·  Dec 11, 2023

15. Assign Scorecards based on Team/Individual

    6 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Luke Ellington shared this idea  ·  Nov 29, 2023

16. Report for overall AI Score out of a sum of calls/time period

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Luke Ellington shared this idea  ·  Dec 1, 2023

17. RingSense: Payment/Plan Option to extend 1yr Call Retention

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    Under Review  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Luke Ellington shared this idea  ·  Dec 11, 2023

18. RingSense: Pull in/Filter Calls based on Duration

    16 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Luke Ellington shared this idea  ·  Nov 29, 2023

19. Star codes to log in and out of a Call Queue on Deskphone

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Luke Ellington shared this idea  ·  Apr 27, 2023

20. Adding RingSense Dashboard to drive adoption and insight

    53 votes

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    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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