← RingCentral Ideas

Settings and activity

37 results found

  1. RingCX live redaction

    5 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    John supported this idea  · 

  2. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    40 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    John supported this idea  · 

  3. add calling function when in a chat

    7 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    John supported this idea  · 

  4. Implement a Workforce Intelligence (WFI) feature in RingCX like RCCC

    5 votes
    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    John supported this idea  · 

  5. Make Agent Assist features easier to access

    8 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    John supported this idea  · 

  6. RingCX within India

    15 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    John supported this idea  · 

  7. Agent level digital signature modification capability

    8 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    John supported this idea  · 

  8. RingCX AI Driven "How Can I help you" Chat

    3 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    John supported this idea  · 

  9. RingCX Enhanced SLA configuration

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    John supported this idea  · 

  10. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    24 votes
    Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
    How important is this to you?
    John supported this idea  · 

  11. Ability to cancel or extend after call wrap

    45 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    John supported this idea  · 

  12. Ability to export Agent Script from Studio

    27 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    John supported this idea  · 

  13. RingCX Multi Channel Interaction Console “Live Interaction Management”

    18 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    John supported this idea  · 

  14. Supervisor actively monitoring should be able to record

    9 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    John supported this idea  · 

  15. Make Chat Disposition Required

    1 vote
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    John shared this idea  · 

  16. 911 through RingCentral

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    John shared this idea  · 

  17. Include QM Question Detail into QM Reports APIs

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    John shared this idea  · 

  18. On OSH supported Dashboard, show all interactions agent is working

    2 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    John shared this idea  · 

  19. Color Coded Sentiment in RingCX Agent Interface

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    John shared this idea  · 

  20. Manual Answer Skills

    7 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    John shared this idea  · 
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