Settings and activity

34 results found

1. Implement a Workforce Intelligence (WFI) feature in RingCX like RCCC

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   New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Sep 13, 2024

2. Make Agent Assist features easier to access

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   John supported this idea  ·  Sep 13, 2024

3. RingCX within India

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Aug 8, 2024

4. Agent level digital signature modification capability

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   John supported this idea  ·  Aug 8, 2024

5. RingCX AI Driven "How Can I help you" Chat

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   John supported this idea  ·  Jul 25, 2024

6. RingCX Enhanced SLA configuration

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   John supported this idea  ·  May 17, 2024

7. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

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   Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   John supported this idea  ·  May 16, 2024

8. Ability to cancel or extend after call wrap

   34 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Apr 29, 2024

9. Ability to export Agent Script from Studio

   26 votes

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   Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Apr 2, 2024

10. RingCX Multi Channel Interaction Console “Live Interaction Management”

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    18 votes

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    John supported this idea  ·  Apr 2, 2024

11. Supervisor actively monitoring should be able to record

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    9 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    John supported this idea  ·  Mar 26, 2024

12. Make Chat Disposition Required

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    John shared this idea  ·  Oct 26, 2021

13. 911 through RingCentral

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    John shared this idea  ·  Jun 10, 2022

14. Include QM Question Detail into QM Reports APIs

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    John shared this idea  ·  Oct 15, 2020

15. On OSH supported Dashboard, show all interactions agent is working

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    Implemented  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    John shared this idea  ·  May 21, 2021

16. Color Coded Sentiment in RingCX Agent Interface

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    John shared this idea  ·  Oct 5, 2022

17. Manual Answer Skills

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    John shared this idea  ·  Jan 26, 2022

18. RingCX custom notification sound option enhancements

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    Needs More Information  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    John shared this idea  ·  Feb 5, 2024

19. Call journey report for RCX

    35 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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20. Callback in Queue Recorded Caller Message

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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