Settings and activity

38 results found

1. Productized Lead Loader API / Speed2Lead

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Oct 13, 2025

2. RingCX- Ability to upload Audio File and change the system default audio

   10 votes

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   Future Consideration  ·  4 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Sep 19, 2025

3. RingCX live redaction

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   5 votes

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   New  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Feb 26, 2025

4. RingCX Queue/Global Phonebook used for Manual Outbound Calls

   77 votes

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   Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Jan 7, 2025

5. add calling function when in a chat

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   7 votes

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   Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Dec 6, 2024

6. Implement a Workforce Intelligence (WFI) feature in RingCX like RCCC

   5 votes

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   Needs More Information  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Sep 13, 2024

7. Make Agent Assist features easier to access

   10 votes

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   Under Review  ·  0 comments  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Sep 13, 2024

8. RingCX within India

   15 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Aug 8, 2024

9. RingCX AI Driven "How Can I help you" Chat

   3 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Jul 25, 2024

10. RingCX Enhanced SLA configuration

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    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    John supported this idea  ·  May 17, 2024

11. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    26 votes

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    Under Review  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    John supported this idea  ·  May 16, 2024

12. Wrap Time / After Contact Work

    129 votes

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    Future Consideration  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    John supported this idea  ·  Apr 29, 2024

13. Ability to export Agent Script from Studio

    27 votes

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    Planned  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    John supported this idea  ·  Apr 2, 2024

14. RingCX Multi Channel Interaction Console “Live Interaction Management”

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    18 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    John supported this idea  ·  Apr 2, 2024

15. Supervisor actively monitoring should be able to record

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    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    John supported this idea  ·  Mar 26, 2024

16. Make Chat Disposition Required

    2 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    John shared this idea  ·  Oct 26, 2021

17. 911 through RingCentral

    6 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    John shared this idea  ·  Jun 10, 2022

18. Include QM Question Detail into QM Reports APIs

    2 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    John shared this idea  ·  Oct 15, 2020

19. On OSH supported Dashboard, show all interactions agent is working

    2 votes

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    Implemented  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    John shared this idea  ·  May 21, 2021

20. Color Coded Sentiment in RingCX Agent Interface

    2 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    John shared this idea  ·  Oct 5, 2022