Settings and activity

113 results found

1. Transfer Digital Interactions with automatic recategorization

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   Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  May 27, 2025

2. Last Called Agent (LCA) Functionality Required for Engage Messaging and Email Channel Types

   25 votes

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   Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Malcolm shared this idea  ·  May 27, 2025

3. Allow Using the Hold Button on the Desk Phone

   46 votes

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   Under Review  ·  5 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  May 23, 2025

4. transfer

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   65 votes

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   Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  May 23, 2025

5. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

   77 votes

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   Planned  ·  14 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  May 23, 2025

6. text-to-speech feature for the disabled

   46 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  May 23, 2025

7. Wrap Time / After Contact Work

   130 votes

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   Future Consideration  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  May 23, 2025

8. dashboards data refresh time

   65 votes

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   Future Consideration  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  May 23, 2025
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   Malcolm commented  ·  Jul 9, 2024  ·  Edit…  ·  Delete…

   Absolutely, 75% of customers on projects are asking for this.

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9. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

   111 votes

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  May 23, 2025

10. Outbound Default and Custom Lead Field Order/Ranking

    14 votes

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    New  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Malcolm commented  ·  May 19, 2025  ·  Edit…  ·  Delete…

    Examples:

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    Malcolm shared this idea  ·  May 19, 2025

11. OFCOM compliant Proactive and Predictive Dialler

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    21 votes

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    Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Apr 15, 2025

12. Ability for Any Admin to Modify, Disable, or Delete RCX Historical Report Schedule Regardless of Ownership

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    25 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Malcolm shared this idea  ·  Apr 10, 2025

13. call offers for the longest wait time

    208 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Apr 10, 2025

14. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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    43 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Apr 10, 2025

15. hashtag # in RCX (IVRs and queue events)

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    New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Apr 8, 2025

16. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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    60 votes

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    3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

    In design

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    Malcolm commented  ·  Apr 3, 2025  ·  Edit…  ·  Delete…

    The "The "All Messages" section offers the following options:" mentioned above should include the available option

    *Transfer to an agent

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    Malcolm shared this idea  ·  Mar 19, 2025

17. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

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    24 votes

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    Planned  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Malcolm shared this idea  ·  Apr 3, 2025

18. Save last number used when using "External Phone" as voice connection in RingCX salesforce and standard ( and other) web apps

    21 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Mar 26, 2025

19. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

    20 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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20. SayVAR Node: Option To Save Text2Speech As Audio File

    14 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Jan 14, 2025