Settings and activity

109 results found

1. Ability to cancel or extend after call wrap

   56 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  May 23, 2025

2. dashboards data refresh time

   59 votes

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   Future Consideration  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  May 23, 2025
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   Malcolm commented  ·  Jul 9, 2024  ·  Edit…  ·  Delete…

   Absolutely, 75% of customers on projects are asking for this.

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3. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

   110 votes

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   Planned  ·  15 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  May 23, 2025

4. Outbound Default and Custom Lead Field Order/Ranking

   13 votes

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   New  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Malcolm commented  ·  May 19, 2025  ·  Edit…  ·  Delete…

   Examples:

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   Malcolm shared this idea  ·  May 19, 2025

5. OFCOM compliant Proactive and Predictive Dialler

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   21 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Apr 15, 2025

6. Ability for Any Admin to Modify, Disable, or Delete RCX Historical Report Schedule Regardless of Ownership

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   20 votes

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   Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Malcolm shared this idea  ·  Apr 10, 2025

7. call offers for the longest wait time

   190 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Apr 10, 2025

8. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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   36 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Apr 10, 2025

9. hashtag # in RCX (IVRs and queue events)

   39 votes

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   New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Apr 8, 2025

10. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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    52 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Malcolm commented  ·  Apr 3, 2025  ·  Edit…  ·  Delete…

    The "The "All Messages" section offers the following options:" mentioned above should include the available option

    *Transfer to an agent

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    Malcolm shared this idea  ·  Mar 19, 2025

11. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

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    23 votes

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    Planned  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Malcolm shared this idea  ·  Apr 3, 2025

12. Save last number used when using "External Phone" as voice connection in RingCX salesforce and standard ( and other) web apps

    21 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Mar 26, 2025

13. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

    20 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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14. SayVAR Node: Option To Save Text2Speech As Audio File

    14 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Jan 14, 2025

15. View Ring CX Realtime dashboards in minutes and seconds.

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    83 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Mar 21, 2025

16. Agent States Transition

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    10 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Mar 21, 2025

17. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

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    29 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Malcolm shared this idea  ·  Mar 21, 2025

18. Easier Contact Centre Management Solution

    13 votes

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    New  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Malcolm commented  ·  Mar 21, 2025  ·  Edit…  ·  Delete…

    I absolutely agree that this is a must-have feature. Without it, we lack the ability to drill down into historical data and understand its relationship to digital interactions via the thread ID, which serves as the unique digital interaction identifier.

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    Malcolm supported this idea  ·  Mar 21, 2025

19. Sync RingCentral Desktop Application With RingCX

    242 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Mar 21, 2025

20. Persistent Login for RingCX Salesforce Agent

    11 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Mar 19, 2025