← RingCentral Ideas

Settings and activity

94 results found

  1. Ability to limit SMS channel selection when creating an outbound SMS message

    22 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
    How important is this to you?
    Malcolm supported this idea  · 
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    Malcolm commented  · 

    We also need the same functionality for email. This is a must-have, as restricting access to inbound also needs to be applied to the same audience for manual outbound messaging.

  2. Sending fax messages in RingCX

    12 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Malcolm supported this idea  · 

  3. RingCX bulk upload on phonebook

    10 votes
    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Malcolm supported this idea  · 

  4. Do not change agent status to Available once the call is over, when agent was initially unavailable.

    15 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Malcolm supported this idea  · 

  5. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

    24 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Malcolm supported this idea  · 

  6. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    88 votes
    Under Review  ·  22 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Malcolm supported this idea  · 

  7. User greeting in RingCX Agent.

    32 votes
    Future Consideration  ·  10 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Malcolm supported this idea  · 

  8. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

    29 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Malcolm supported this idea  · 

  9. Unexpected Call Drop: Entire 3-Way Conference Ends When Agent Disconnects in RingCX

    29 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Malcolm supported this idea  · 

  10. Automatically unhold the call on the Agent Leg (RC App) after making a consultation call using the Agent Leg (RC App).

    23 votes
    New  ·  6 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Malcolm supported this idea  · 

  11. Able to search leads globally and not just in the campaigns under the dial group im working

    8 votes
    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Malcolm supported this idea  · 

  12. SMS Alert Tone In RingCX

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Malcolm supported this idea  · 

  13. Enable Requeue Cancelation or Recovery When Transfer Fails

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Malcolm supported this idea  · 

  14. Extension dialing between CX and EX

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  15. Ability to Set Skill Weight/Proficiency

    13 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm shared this idea  · 

  16. Seamless Digital Interaction Transfers to Another Agent

    14 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Malcolm shared this idea  · 

  17. Transfer Digital Interactions with automatic recategorization

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
    How important is this to you?
    Malcolm supported this idea  · 

  18. Last Called Agent (LCA) Functionality Required for Engage Messaging and Email Channel Types

    14 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Malcolm shared this idea  · 

  19. Allow Using the Hold Button on the Desk Phone

    42 votes
    Under Review  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Malcolm supported this idea  · 

  20. transfer

    46 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Malcolm supported this idea  · 
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