Settings and activity
116 results found
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21 votes
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Malcolm
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15 votesNew · 1 comment · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist) · Admin →Malcolm
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13 votesNew · 1 comment · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist) · Admin →Malcolm
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53 votesMalcolm
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2 votesMalcolm
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15 votesMalcolm
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6 votesMalcolm
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14 votesMalcolm
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5 votesMalcolm
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4 votesMalcolm
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37 votesMalcolm
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9 votesNew · 1 comment · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX · Admin →Malcolm
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18 votesMalcolm
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2 votesMalcolm
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7 votesMalcolm
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34 votesMalcolm
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8 votesMalcolm
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12 votesMalcolm
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79 votesMalcolm
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10 votes
An error occurred while saving the comment Malcolm
commented
This is a great idea! I used to deliver Network Management Systems that had this capability and allowed users to embed a link to a website or a locally installed application under the default buttons. I would love to see that feature implemented in REX and possibly links in RCX agent and admin interface.
Malcolm
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I wanted to elaborate on this idea a bit to help clarify what is currently missing.
While agents can manually choose their queues in "Session info" (as shown in the attached screenshot), the issue is that those choices don't carry over to the next session. Every time an agent logs in, the system defaults back to all of the agent's or supervisor's assigned queues. This means they must go in after every new login and manually deselect the queues for which they do not need to be available.
What we are really looking for is a way to make those selections persist between logins, like a "Remember selected queues" checkbox. This becomes particularly useful for supervisors, for example, who are assigned to multiple queues for visibility of the queue stats but only need to make themselves available to accept inbound calls and digital interactions for a select set of those queues.