Settings and activity
109 results found
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32 votes
Malcolm
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8 votesMalcolm
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14 votesMalcolm
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2 votesMalcolm
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7 votesMalcolm
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31 votesMalcolm
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7 votesMalcolm
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12 votesMalcolm
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63 votesMalcolm
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9 votes
An error occurred while saving the comment Malcolm
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9 votesMalcolm
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8 votesMalcolm
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10 votesMalcolm
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101 votes
An error occurred while saving the comment Malcolm
commented
Quite often, this tends to be a result of the browser not keeping the session active when running as a background task. This can be rectified by adding the site URLs to remain active in the browser settings.
https://support.google.com/chrome/answer/12929150?hl=en#zippy=%2Ckeep-specific-sites-active
Malcolm
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39 votes
Agents can chat with their team mates and colleagues with RingCX in RingCentral application. If you are using standalone RingCX agent web-app we encourage you to try RingCentral app available for Windows and Mac, where RingCX agent is built in so you can enjoy both customer and corporate communications in just one app.
https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/
Malcolm
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2 votesMalcolm
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2 votesMalcolm
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22 votes
An error occurred while saving the comment Malcolm
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This is a must-have standard functionality most contact centre solutions provide today. When capturing the email address of the client during the interaction, we would want to either automatically send the transcript of the conversation to the client when the agent solves and closes the interaction or show an option to email asking the client to confirm/update/enter their desired email address.
Malcolm
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32 votes
Interactions coming through the Queue voicemail channel provide transcripts now
Malcolm
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10 votes
Added Engage Messaging channel settings:
- Allow web visitors to send attachments
- Allow agents to send attachments
An error occurred while saving the comment Malcolm
commented
This can be requested and disabled through RingCentral support, and alternatively, by manipulating the CSS styles for the chat channel so that the upload button is hidden for clients.
I would, however, like to see two toggles introduced per channel where this can be disabled/enabled for both clients and RingCX agents as there may be a requirement to upload an attachment as a RingCX agent but restrict uploads from the client side, which potentially poses a security risk.
Malcolm
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This is a great idea! I used to deliver Network Management Systems that had this capability and allowed users to embed a link to a website or a locally installed application under the default buttons. I would love to see that feature implemented in REX and possibly links in RCX agent and admin interface.