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37 results found
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195 votesUnder Review · AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
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31 votes
An error occurred while saving the comment Malcolm supported this idea · -
20 votesMalcolm supported this idea ·
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14 votesMalcolm supported this idea ·
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11 votesMalcolm shared this idea ·
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16 votesMalcolm supported this idea ·
An error occurred while saving the comment Malcolm commented100% must have. I have worked with many public sector/critical infrastructure customers in Germany and local on site redundancy is always a day 1 requirement in RFPs'.
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10 votesMalcolm supported this idea ·
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44 votes
An error occurred while saving the comment Malcolm commentedAbsolutely, 75% of customers on projects are asking for this.
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40 votesMalcolm supported this idea ·
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5 votes
An error occurred while saving the comment Malcolm commentedVery good idea and would provide a much better user experience for EX users!
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25 votesMalcolm shared this idea ·
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25 votesMalcolm supported this idea ·
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14 votesMalcolm supported this idea ·
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16 votesMalcolm supported this idea ·
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41 votesMalcolm supported this idea ·
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19 votesMalcolm shared this idea ·
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14 votesMalcolm supported this idea ·
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8 votesMalcolm supported this idea ·
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107 votes
An error occurred while saving the comment Malcolm commentedThis is a standard feature that is included in Alcatel Lucent Enterprise and Genesys CC offerings for supervisors. I have had several requests from RCX customers asking for this particular feature.
Malcolm supported this idea ·
Autoanswer must be enabled in the agent/supervisor settings to accept outbound campaign calls. Customers do not want this feature enabled for inbound calls, making it a crucial requirement to differentiate between the two.