← RingCentral Ideas

Settings and activity

62 results found

  1. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

    16 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm shared this idea  · 

  2. Save last number used when using "External Phone" as voice connection in RingCX salesforce and standard ( and other) web apps

    16 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  3. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

    19 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  4. SayVAR Node: Option To Save Text2Speech As Audio File

    13 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  5. View Ring CX Realtime dashboards in minutes and seconds.

    49 votes
    Future Consideration  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  6. Agent States Transition

    8 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  7. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

    20 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm shared this idea  · 

  8. Easier Contact Centre Management Solution

    12 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    An error occurred while saving the comment
    Malcolm commented  · 

    I absolutely agree that this is a must-have feature. Without it, we lack the ability to drill down into historical data and understand its relationship to digital interactions via the thread ID, which serves as the unique digital interaction identifier.

    Malcolm supported this idea  · 

  9. Sync RingCentral Desktop Application With RingCX

    155 votes
    Under Review  ·  9 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  10. Persistent Login for RingCX Salesforce Agent

    5 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  11. RingCX Digital Message Notification Improvements

    29 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm shared this idea  · 

  12. Need option to schedule reports in RingCX Digital Analytics

    3 votes
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  13. RingCX Voicemail to Digital Queue

    6 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  14. RingCX Digital Channel's sender name

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  15. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

    30 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm shared this idea  · 

  16. Prevent digital interactions that an agent re-queues (transfers to queue) from showing in my inbox.

    2 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Malcolm commented  · 

    This issue absolutely causes confusion when an agent requeues or transfers an interaction to another agent, as the interaction remains in the handling agent's "My inbox" until it is accepted by a different agent.

    Malcolm supported this idea  · 

  17. Agent to Agent Transfers in SMS and Engaged Digital Messaging

    5 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Malcolm supported this idea  · 

  18. Filter for Supervisors and Agents

    13 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  19. Remember Agent Selected Voice and Digital Queues at Next Login Checkbox

    11 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Accessibility  ·  Admin →
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    Malcolm shared this idea  · 

  20. Need ability to move agents in between queues from phone app

    5 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Malcolm supported this idea  · 
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