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15 results found

  1. Allow supervisors to change an agent's state

    10 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  2. Call journey report for RCX

    28 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  3. Ability to export IVR from Studio

    29 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  4. Dequeue setting per queue

    33 votes

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    2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  5. RingCX Time Based Callback-in-Queue Offering

    17 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm commented  · 

    This is a fantastic idea! Maybe this could be implemented as a callback schedule within the queue events.

    Malcolm supported this idea  · 

  6. Disable option for call recording for internal calls or extension to extension calls.

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Malcolm supported this idea  · 

  7. Allow option to record inbound calls but not internal calls (extension to extension)

    57 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Malcolm supported this idea  · 

  8. CC - prebuilt report - ability to resize columns

    14 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  9. Manual Pause and Resume - RingCentral App

    21 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  10. ability to use license from parent cost center when adding user to child cost center

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. Automate whitelist approval in ServiceWeb

    22 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  12. Adjust how missed calls are categorized for group calls

    454 votes

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    53 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Update January 2024: This is now panned for Q2 2024


    Good news! We're planning to implement support for SIP cancel cause=200 "call answered elsewhere" for simultaneous ringing calls. Implementation of this SIP standard will prevent misleading missed call notifications from being reported when the simultaneous ringing call is answered by someone in the group. The feature is planned, but may not get delivered until Q1 2024. We will keep this post updated when we have a more specific date!

  13. Warm Transfer to CCRN's

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  14. Need to have a colour scheme for people with Colourblindness

    46 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  15. An overview, within the User Settings, of all group memberships.

    86 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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