Settings and activity

60 results found

1. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

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2. SayVAR Node: Option To Save Text2Speech As Audio File

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   Malcolm supported this idea  ·  Jan 14, 2025

3. View Ring CX Realtime dashboards in minutes and seconds.

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   42 votes

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   Future Consideration  ·  6 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Mar 21, 2025

4. Agent States Transition

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   Malcolm supported this idea  ·  Mar 21, 2025

5. RingCX Analytics Requires Additional Metrics/Elements To Simplify Use and Enhance Usability

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   Malcolm shared this idea  ·  Mar 21, 2025

6. Easier Contact Centre Management Solution

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   New  ·  1 comment  ·  Contact Center & RingCX » RingCX Digital Only  ·  Delete…  ·  Admin →
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   Malcolm commented  ·  Mar 21, 2025  ·  Edit…  ·  Delete…

   I absolutely agree that this is a must-have feature. Without it, we lack the ability to drill down into historical data and understand its relationship to digital interactions via the thread ID, which serves as the unique digital interaction identifier.

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   Malcolm supported this idea  ·  Mar 21, 2025

7. Sync RingCentral Desktop Application With RingCX

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   Under Review  ·  9 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Mar 21, 2025

8. Persistent Login for RingCX Salesforce Agent

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   Malcolm supported this idea  ·  Mar 19, 2025

9. RingCX Digital Message Notification Improvements

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   28 votes

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   Malcolm shared this idea  ·  Mar 19, 2025

10. Need option to schedule reports in RingCX Digital Analytics

    3 votes

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    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Mar 19, 2025

11. RingCX Voicemail to Digital Queue

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Mar 19, 2025

12. RingCX Digital Channel's sender name

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    2 votes

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    Malcolm supported this idea  ·  Mar 19, 2025

13. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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    29 votes

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    Malcolm shared this idea  ·  Mar 19, 2025

14. Prevent digital interactions that an agent re-queues (transfers to queue) from showing in my inbox.

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    Malcolm commented  ·  Mar 19, 2025  ·  Edit…  ·  Delete…

    This issue absolutely causes confusion when an agent requeues or transfers an interaction to another agent, as the interaction remains in the handling agent's "My inbox" until it is accepted by a different agent.

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    Malcolm supported this idea  ·  Mar 19, 2025

15. Agent to Agent Transfers in SMS and Engaged Digital Messaging

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    Malcolm supported this idea  ·  Mar 19, 2025

16. Filter for Supervisors and Agents

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    Malcolm supported this idea  ·  Jan 14, 2025

17. Remember Agent Selected Voice and Digital Queues at Next Login Checkbox

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    11 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » Accessibility  ·  Delete…  ·  Admin →
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    Malcolm shared this idea  ·  Jan 10, 2025

18. Need ability to move agents in between queues from phone app

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    Malcolm supported this idea  ·  Jan 9, 2025

19. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

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    Malcolm shared this idea  ·  Dec 18, 2024

20. Phone Books to allow import of contacts

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Dec 18, 2024