Settings and activity

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  1. 16 votes
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  2. 16 votes
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  3. 19 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  4. 13 votes
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  5. 49 votes
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  6. 8 votes
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  7. 20 votes
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  8. 12 votes
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    Malcolm commented  · 

    I absolutely agree that this is a must-have feature. Without it, we lack the ability to drill down into historical data and understand its relationship to digital interactions via the thread ID, which serves as the unique digital interaction identifier.

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  9. 155 votes
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  10. 5 votes
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  11. 29 votes
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  12. 3 votes
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  13. 6 votes
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  14. 2 votes
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  15. 30 votes
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  16. 2 votes
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    Malcolm commented  · 

    This issue absolutely causes confusion when an agent requeues or transfers an interaction to another agent, as the interaction remains in the handling agent's "My inbox" until it is accepted by a different agent.

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  17. 5 votes
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  18. 13 votes
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  19. 11 votes
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  20. 5 votes
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