Settings and activity

118 results found

1. Add Busy Tone and Announcement options for RingEX calls during active RingCX sessions

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Malcolm shared this idea  ·  May 6, 2026

2. Support for AirPods Max call controls support for RCV desktop

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   New  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Apr 23, 2026

3. Remember Agent Selected Voice and Digital Queues at Next Login Checkbox

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   21 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Malcolm commented  ·  Apr 8, 2026  ·  Edit…  ·  Delete…

   I wanted to elaborate on this idea a bit to help clarify what is currently missing.
    
   While agents can manually choose their queues in "Session info" (as shown in the attached screenshot), the issue is that those choices don't carry over to the next session. Every time an agent logs in, the system defaults back to all of the agent's or supervisor's assigned queues. This means they must go in after every new login and manually deselect the queues for which they do not need to be available.
    
   What we are really looking for is a way to make those selections persist between logins, like a "Remember selected queues" checkbox. This becomes particularly useful for supervisors, for example, who are assigned to multiple queues for visibility of the queue stats but only need to make themselves available to accept inbound calls and digital interactions for a select set of those queues.

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   Malcolm shared this idea  ·  Jan 10, 2025

4. Add a role management module for access levels in AIR / AIR PRO

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Apr 1, 2026

5. Add a toggle in the REX role section to enable access to AIR/AIR PRO portal /feature

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Apr 1, 2026

6. Update RingCX Agent for ALL Interaction Types

   56 votes

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   Under Review  ·  3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Mar 16, 2026

7. Allow Super Admins to have a non billable agent account for testing

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Feb 27, 2026

8. Warm Transfer Improvement

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Feb 16, 2026

9. Enhancing Queue Event Management

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Malcolm shared this idea  ·  Dec 18, 2025

10. RingCX Transition Requeue Permissions from Agent to Queue Level

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Malcolm shared this idea  ·  Dec 18, 2025

11. RingCX Voice Queue Priority and Agent Rank

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Dec 18, 2025

12. An email address book in CX

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Dec 18, 2025

13. Last Agent Routing with Outbound Dialer

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    New  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Nov 21, 2025

14. Integrate/Include Email as a Supported Digital Channel in RingSense for CX

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Malcolm shared this idea  ·  Oct 12, 2025

15. Synchronization of External Shared Contacts between RingEX and RingCX Directories

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Sep 9, 2025

16. Digital interactions handled from "All messages" inbox no longer remain in triage queue.

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    Under Review  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Aug 25, 2025

17. When logging out of RCX or refreshing: digital tasks are immediately sent back to the queue.

    7 votes

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    Planned  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Aug 22, 2025

18. Social Media Comment Threads - Lock Ability

    34 votes

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    Planned  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Aug 15, 2025

19. Optimise "Route to Last Agent" (LCA) for Reduced Wait Times

    8 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Malcolm shared this idea  ·  Jul 30, 2025

20. Provide a method of determining available UC extension numbers

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Jul 24, 2025