← RingCentral Ideas

Settings and activity

100 results found

  1. Internal chat for supervisors and agents

    38 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  2. Summarize internal messaging/conversation in Ringcentral app like a chat transcript

    2 votes
    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Malcolm supported this idea  · 

  3. Jump to Top and/or Bottom of the page for Emails/Chat/SMS in RingCX

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Malcolm supported this idea  · 

  4. Caution message before closing chat window prompting customer to save chat transcript

    18 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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    Malcolm commented  · 

    This is a must-have standard functionality most contact centre solutions provide today. When capturing the email address of the client during the interaction, we would want to either automatically send the transcript of the conversation to the client when the agent solves and closes the interaction or show an option to email asking the client to confirm/update/enter their desired email address.

    Malcolm supported this idea  · 

  5. Ringcx voicemail Email notification includes transcript of the voicemail

    28 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Malcolm supported this idea  · 

  6. Ability to disable File Upload Feature in RingCX Digital Chat

    10 votes
    New  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Malcolm commented  · 

    This can be requested and disabled through RingCentral support, and alternatively, by manipulating the CSS styles for the chat channel so that the upload button is hidden for clients.

    I would, however, like to see two toggles introduced per channel where this can be disabled/enabled for both clients and RingCX agents as there may be a requirement to upload an attachment as a RingCX agent but restrict uploads from the client side, which potentially poses a security risk.

    Malcolm supported this idea  · 

  7. Ability to limit SMS channel selection when creating an outbound SMS message

    22 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Malcolm supported this idea  · 
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    Malcolm commented  · 

    We also need the same functionality for email. This is a must-have, as restricting access to inbound also needs to be applied to the same audience for manual outbound messaging.

  8. Sending fax messages in RingCX

    12 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  9. RingCX bulk upload on phonebook

    12 votes
    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  10. Do not change agent status to Available once the call is over, when agent was initially unavailable.

    16 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  11. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

    24 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  12. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    88 votes
    Under Review  ·  22 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Malcolm supported this idea  · 

  13. User greeting in RingCX Agent.

    32 votes
    Future Consideration  ·  10 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  14. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

    29 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  15. Unexpected Call Drop: Entire 3-Way Conference Ends When Agent Disconnects in RingCX

    29 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  16. Automatically unhold the call on the Agent Leg (RC App) after making a consultation call using the Agent Leg (RC App).

    23 votes
    New  ·  6 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Malcolm supported this idea  · 

  17. Able to search leads globally and not just in the campaigns under the dial group im working

    8 votes
    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  18. SMS Alert Tone In RingCX

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  19. Enable Requeue Cancelation or Recovery When Transfer Fails

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  20. Extension dialing between CX and EX

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 
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