Settings and activity

115 results found

1. Allow Super Admins to have a non billable agent account for testing

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Feb 27, 2026

2. Warm Transfer Improvement

   14 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Feb 16, 2026

3. Enhancing Queue Event Management

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Malcolm shared this idea  ·  Dec 18, 2025

4. RingCX Transition Requeue Permissions from Agent to Queue Level

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Malcolm shared this idea  ·  Dec 18, 2025

5. RingCX Voice Queue Priority and Agent Rank

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Dec 18, 2025

6. An email address book in CX

   4 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Dec 18, 2025

7. Last Agent Routing with Outbound Dialer

   35 votes

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Nov 21, 2025

8. Integrate/Include Email as a Supported Digital Channel in RingSense for CX

   9 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Malcolm shared this idea  ·  Oct 12, 2025

9. Synchronization of External Shared Contacts between RingEX and RingCX Directories

   15 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Sep 9, 2025

10. Digital interactions handled from "All messages" inbox no longer remain in triage queue.

    2 votes

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    Under Review  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Aug 25, 2025

11. When logging out of RCX or refreshing: digital tasks are immediately sent back to the queue.

    7 votes

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    Needs More Information  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Aug 22, 2025

12. Social Media Comment Threads - Lock Ability

    33 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Aug 15, 2025

13. Optimise "Route to Last Agent" (LCA) for Reduced Wait Times

    7 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Malcolm shared this idea  ·  Jul 30, 2025

14. Provide a method of determining available UC extension numbers

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Jul 24, 2025

15. Dashboard for agents and supervisors in RingCX

    75 votes

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    Under Review  ·  11 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Jul 21, 2025

16. Custom Buttons in RingEX Client

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    10 votes

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    New  ·  2 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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    Malcolm commented  ·  Jul 20, 2025  ·  Edit…  ·  Delete…

    This is a great idea! I used to deliver Network Management Systems that had this capability and allowed users to embed a link to a website or a locally installed application under the default buttons. I would love to see that feature implemented in REX and possibly links in RCX agent and admin interface.

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    Malcolm supported this idea  ·  Jul 20, 2025

17. View RingCX Dashboards in Softphone-Client

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    12 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Jul 20, 2025

18. status no agent logged on by a hotline

    10 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Jul 20, 2025

19. "Wrap up" status visibility

    11 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Jul 14, 2025

20. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    116 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Malcolm commented  ·  Jul 8, 2025  ·  Edit…  ·  Delete…

    Quite often, this tends to be a result of the browser not keeping the session active when running as a background task. This can be rectified by adding the site URLs to remain active in the browser settings.

    https://support.google.com/chrome/answer/12929150?hl=en#zippy=%2Ckeep-specific-sites-active

    https://support.microsoft.com/en-us/topic/learn-about-performance-features-in-microsoft-edge-7b36f363-2119-448a-8de6-375cfd88ab25#:~:text=What%20about%20sites%20I%20never,URL%2C%20and%20then%20select%20Add.

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    Malcolm supported this idea  ·  Apr 28, 2025