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  1. Text from the same main user number

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    60 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
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    Eric commented  · 

    This feature I'm told was in Glip but not the new app. We are having problems with SMS messages failing every day. We understand that if we send out SMS via the toll free numbers, we will not have problems with failures. However I don't want to have every user in 1 department to have an 800 number. We need to allow multiple users to send SMS via the department toll free number. This way any responses can come via API to a common queue and be handled when users are out. We can't afford to have the charges from 25 toll free numbers and countless calls and texts just because of this issue with failed texts. We need a department to have joint access. So, we understand we need ability for each user to change caller id to 800 number.