"Users need a Business SMS Booster license to be assigned to an SMS shared inbox."

Are you telling us that a feature that should have been native and has been requested since 2021 is available PAID? Are you trying to charge us extra for something that should have been included in the first place???

Is this still not available? What an ABSOLUTE INCONVENIENCE!

Our company made the decision to switch over to RingCentral/Avaya Cloud Office at the end of 2023. During the Sales and onboarding process we were grossly misled on the premise that RingCentral would be releasing native business texting functionality (similar to Beetexting) at some point in 2024.

Here we are, nearing Q2 of 2026 and we don’t have any clarification on the release nor insight into the user interface.

We would greatly appreciate an update on when this feature will be available and what it will look like.

Thanks in advance for your prompt attention to this inquiry.

Please implement this! This was requested over 3.5 years ago. Multiple employees need access to main business line text messages!

Correction to last comment: This idea was introduced in April 2021.

When will this be implemented?

BY FAR this has been the highest voted idea since 2022!! Why has then not been implemented yet? Please give us an update!! We desperately need the to be fixed

Please make this a feature! Our company depends on all employees being able to see conversations texted to the main company number. This would be extremely beneficial.

Being able for my Staff to send and receive text messages from our main published text number is critical. Now most cell phones can Filter Unknown Senders so clients may not receive our text.

This would be very beneficial to our day-to-day operations!!

Please. This would be very critical for our business as we as multiple extensions and people I need to communicate with our customers through our main phone line via text

Multi-Factor Authentication (MFA) via SMS has become a critical component of our business operations. Many of our sites require SMS-based MFA, and email is not a viable alternative in these cases.
To ensure continuity and security, it is essential that multiple team members have access to the SMS messages used for MFA codes. This will allow for timely authentication and prevent disruptions in workflows where SMS MFA is mandatory.

This would make texting much easier for our small business.

@Danny @Debbie, I'm sure that typing in ALL CAPS will move you up the list faster.

I'm honestly astonished that this isn't already an available option. I would imagine that most every small business like ours or even larger companies would need the ability for multiple users to send/receive text messages from the main company line.

I agree that "Beetexting" is absolutely NOT a viable solution to this problem! So I'm really glad to see that RingCentral is moving forward with the implementation of this basic feature that should've been there from the start.

WHEN CAN I EXPECT TO HEAR BACK ON MY SHARED SMS BETA PARTICIPATION REQUEST?

I'm honestly astonished that this isn't already an available option. I would imagine that most every small business like ours would need the ability for multiple users to send/receive text messages from the main company line. Whoever's oversight this was dropped a huge ball in my opinion!

WE ARE WE AT ON THIS JESSICA????

I emailed ideas@ringcentral.com last month and there has been no response. I set up the BeeTexting as a possible option only to find out that it is $30 for every customer service rep that you would like to be part of the group messaging. We are also not able to assign our call queue number to the SMS, only everyone else's extensions, which defeats the purpose of using this feature to have all of our customer service team in our call center to be able to respond to text messages received on the main company phone number

I emailed ideas@rincentral.com but nobody ever followed up. Its been a month.

This is a major limitation that I wish I had been aware of before migrating... We wouldn't have chosen Ring Central. Oh well, we were look'n for a new service when we found this one... so... yeah.