When is this going live? PLEASE let us know!!

@gurpreet you mentioned bee texting but that’s not what this ticket is about.
RC product manager should provide the 650+ commmets an answer if this is being delivered thru RC vs a TPA.
It’s been promised for a long time.
Please update if this a Q4 release or if you’ve abandoned this feature so your customers can choose a different VOIP platform.

Any updates when this will be delivered ?

Now that we are in Q4, is there any update to this?

We are in the Q4 is it still coming ?

Extremely important feature that needs to be added, any updates on timeline?

This is an important part of communicating with our clients and is critical to keeping communication via the main line and not veering off to different phone numbers which may at some point in the future be disconnected or changed. This also allows us to work with our clients as a team and reduce frustrations on their part responding to multiple different people, repeating what they have already said.

Update on timing since we are now in Q4 2024?

Any update on this, RC? It's Q4 and this is a critical feature that we're struggling without.

This is an important feature for us. Prior to porting our number to Ringcentral our last provider allowed us to choose which phone number we texted from, either our own or the company main line. We can call from the main line on RC but cannot text/receive texts. Rather, they are now going to a single inbox and we are forced to address them via email. Beetexting appears cost prohibitive for a basic feature.

Majority of our clients text our main office line. It would be so much easier for both us and the client if this feature was available!

Hi Jessica- Is there a more specific time frame this will be released ?

THIS IS CRITICAL FOR OUR BUSINESS!!!

Shared inboxes for SMS can be accessed through the Beetexting add-on, as this feature is not available natively in our apps. For more information or to request a demo, please reach out to your account manager or support team.

Any update on this?

This is a must needed feature to ring central

This is critical for our law firm. If we don't receive this update, we will have to switch phone systems.

Please provide a clear and accurate timeline for the implementation of shared SMS inboxes. It's disappointing that smaller VoIP competitors can offer this essential feature, while RC continues to delay its delivery.

Suggesting a third-party plugin with added costs as a workaround is not an acceptable solution for our service team. A shared SMS inbox function should be a standard, included feature.

Majority of our clients text our main office line. It would be so much easier for both us and the client if this feature was available!

This feature has been continuously delayed for multiple quarters. All I have heard from RingCentral is that it will be available next quarter or in the next two quarters. If you look around, you will find that this pattern started as far back as 2022.

I opened my account in August 2023 and have repeatedly asked about this feature. Each time, I was told it would roll out next quarter, but that hasn't happened. It's extremely frustrating to hear the same tactic for delay over and over.

I have noticed that there is a plugin with this feature available, but it costs the same extra money as subscribing to one line of RingCentral per USER, which undermines RingCentral's cost-effectiveness. It's disappointing when sales representatives assure you that everything will be in place when you subscribe, but then fail to deliver.

I hope you can provide a clear and specific timeline for when this feature will be available without additional costs.