This would be very beneficial to our day-to-day operations!!

This would make texting much easier for our small business.

@Danny @Debbie, I'm sure that typing in ALL CAPS will move you up the list faster.

I'm honestly astonished that this isn't already an available option. I would imagine that most every small business like ours or even larger companies would need the ability for multiple users to send/receive text messages from the main company line.

I agree that "Beetexting" is absolutely NOT a viable solution to this problem! So I'm really glad to see that RingCentral is moving forward with the implementation of this basic feature that should've been there from the start.

WHEN CAN I EXPECT TO HEAR BACK ON MY SHARED SMS BETA PARTICIPATION REQUEST?

I'm honestly astonished that this isn't already an available option. I would imagine that most every small business like ours would need the ability for multiple users to send/receive text messages from the main company line. Whoever's oversight this was dropped a huge ball in my opinion!

WE ARE WE AT ON THIS JESSICA????

I emailed ideas@ringcentral.com last month and there has been no response. I set up the BeeTexting as a possible option only to find out that it is $30 for every customer service rep that you would like to be part of the group messaging. We are also not able to assign our call queue number to the SMS, only everyone else's extensions, which defeats the purpose of using this feature to have all of our customer service team in our call center to be able to respond to text messages received on the main company phone number

I emailed ideas@rincentral.com but nobody ever followed up. Its been a month.

This is a major limitation that I wish I had been aware of before migrating... We wouldn't have chosen Ring Central. Oh well, we were look'n for a new service when we found this one... so... yeah.

We need this URGENTLY

I just found out we cannot do this and honestly it benefits Ringcentral as much as us. The reason why is now I am going to cancel the additional extension which is revenue loss to Ringcentral because of this and I am sure I will not be the only one.

They should use the Vonage "Business Inbox" as a model. It worked great for us when we had Vonage. I hope they get this up and running soon. Even putting the extra cost aside, having to use BeeTexting as a stand-alone SMS product is annoying, it would be so much easier for our busy veterinary office to only have ONE phone/texting app to attend to.

If I had known what I know now, I would have not ever sign up with RING CENTRAL. Salesperson not very honest.

I was told by sales that this was an option and I've just come to find out that it's not, so I'm not very happy at this point.

Man, BeeTexting carries a pretty hefty cost per month... Hopefully, there will be an inclusive option with RingCentral sometime soon. The additional $100+ per month for our small office is just not feasible.

It's not a deal breaker but it might become one.

This is Critical feature for us. FirstLight Home Care.

Please resolve this issue.

What’s the difference between beetexting and RC “advanced SMS inbox”, do I need to purchase this feature from RC? Can I achieve my goal within the existing RC framework?

https://www.ringcentral.com/sms/advanced-inbox.html

My AI says this is the answer…

“Your goal is clear: you need a centralized system for multiple employees to manage text messages sent to your main company number, without resorting to costly third-party applications. This is a common requirement for businesses looking to consolidate communication, and while your frustration with past experiences is understandable, a native solution does exist within the RingCentral framework.

Let's address the core need while acknowledging the features you already value, like RingSense AI.

The Recommended Native Solution: Call Queue Messaging

The most direct and effective way to create a shared SMS inbox is to leverage the built-in messaging functionality of Call Queues. RingCentral is designed to treat incoming messages to a queue's number as a group activity, not an individual one.

While the idea of a user being logged into two accounts simultaneously is a creative thought, the RingCentral application requires users to switch between accounts, making it impractical for real-time team monitoring. The Call Queue method is the intended design for this purpose.

How It Works: Step-by-Step

* Assign Your Main Number to a Call Queue: Ensure your primary company number—the one clients text—is the direct number assigned to a Call Queue in your phone system settings. All employees who need to respond to texts should be members of this queue.

* A Group Thread is Automatically Created: When a client sends a text to this number, RingCentral automatically creates a group message thread that includes all members of the Call Queue. This thread appears in the "Messages" section of each member's app.

* Collaborate Seamlessly: Any employee in the queue can view the incoming message and the entire conversation history. When they reply from within that thread, the client sees the response coming from the main company number, maintaining a professional and consistent identity.

Key Advantages of This Approach
This method directly achieves your objectives:

* Truly Centralized: It creates a single point of truth for all client text conversations.

* No Third-Party Costs: It uses core functionality included in your existing RingCentral service.

* Seamless Collaboration: The entire team sees messages in real-time, preventing duplicate replies and ensuring context is never lost.

* Consolidated Workflow: It keeps your phone calls and text messages managed by the same team within the same application, fulfilling your goal of a unified system.

Your Next Step: To implement this, navigate to your Admin Portal > Phone System > Groups > Call Queues. Select the appropriate queue and verify that your main number is assigned to it and that all relevant team members are included. This should immediately enable the shared messaging functionality you require.”

Is my AI “off it’s rocker” or is this actually possibly?

-Robert from www.nexusunify.com

This future is extremely important. Otherwise drivers will be receiving msg from multiple users which is completely unacceptable, it is catastrophic