Any update on this, RC? It's Q4 and this is a critical feature that we're struggling without.

This is an important feature for us. Prior to porting our number to Ringcentral our last provider allowed us to choose which phone number we texted from, either our own or the company main line. We can call from the main line on RC but cannot text/receive texts. Rather, they are now going to a single inbox and we are forced to address them via email. Beetexting appears cost prohibitive for a basic feature.

Majority of our clients text our main office line. It would be so much easier for both us and the client if this feature was available!

Hi Jessica- Is there a more specific time frame this will be released ?

THIS IS CRITICAL FOR OUR BUSINESS!!!

Shared inboxes for SMS can be accessed through the Beetexting add-on, as this feature is not available natively in our apps. For more information or to request a demo, please reach out to your account manager or support team.

Any update on this?

This is a must needed feature to ring central

This is critical for our law firm. If we don't receive this update, we will have to switch phone systems.

Please provide a clear and accurate timeline for the implementation of shared SMS inboxes. It's disappointing that smaller VoIP competitors can offer this essential feature, while RC continues to delay its delivery.

Suggesting a third-party plugin with added costs as a workaround is not an acceptable solution for our service team. A shared SMS inbox function should be a standard, included feature.

Majority of our clients text our main office line. It would be so much easier for both us and the client if this feature was available!

This feature has been continuously delayed for multiple quarters. All I have heard from RingCentral is that it will be available next quarter or in the next two quarters. If you look around, you will find that this pattern started as far back as 2022.

I opened my account in August 2023 and have repeatedly asked about this feature. Each time, I was told it would roll out next quarter, but that hasn't happened. It's extremely frustrating to hear the same tactic for delay over and over.

I have noticed that there is a plugin with this feature available, but it costs the same extra money as subscribing to one line of RingCentral per USER, which undermines RingCentral's cost-effectiveness. It's disappointing when sales representatives assure you that everything will be in place when you subscribe, but then fail to deliver.

I hope you can provide a clear and specific timeline for when this feature will be available without additional costs.

I have been calling RC requesting this feature for many years, it should be part of the many available features.

There is another version of this idea with more votes, we need to bring the votes up so they know we really need this.

we are a small family business. We both need access to address text ASAP.

Need this feature badly for our small business

This HAS to be implemented for us. Our service team work as a group and not being able to maintain a unified inbox essentially kills our entire work flow. will need to leave ring central in the next month or two if this isn't implemented.

Just wanted to post a workaround we are using for now. All of our phone/call queue agents are logged in on the app/Salesforce widget taking calls from the queue, but in the browser, they are logged into the main company line so they can all respond to texts. It's definitely not ideal, we desperately need the agents to be added to an SMS queue so that we can have the texts logged and assigned in Salesforce.

SMS -
Example: If my customer texting to my company number, or any number I created for my company only one user can see this message. It's a problem, because a lot of customers texting to our phone numbers from where they received a calls. And only one user can see, I can see, and every time if its important information I need to forward this message. I want to give access to users to see and send messages to this customer. And also get easy access to personal(extension) numbers if my sales team communicate with customers. At this time need to do a lot of job to check sms.

Please give access, open it to everyone give access to see and send messages to any number.

Since this has been delayed for the final quarter of the year I would assume it's been worked on, I'm also interested in potential Alpha/Beta access in order to test it and provide feedback.

I would appreciate it if we get in touch regarding whether that's an option.

Thank you!

Any update and is there a Beta version availible?