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1. Shared SMS were multiple users can receive and send SMS on specific number

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   105 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024. 

   
   

   Planned for Q2 2024.

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   Sanne commented  ·  Aug 3, 2023  ·  Edit…  ·  Delete…

   My company has a need for outside users (non Ring Central numbers) to text a common number as a "help" line to speak with a team member. The problem I have is I need this to be setup similar to a shared inbox. Meaning, a text comes in, a number of defined team members see it, first available responds. I would like the response to come from the "help line" number, not the individual number of the tech who responded.Is this possible?

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