Settings and activity
33 results found
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16 votes
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209 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now available for RCV in app! To turn on: navigate to Settings - Video - Allow incoming calls while in a meeting.There is a an on/off option available for enablement. If you would like automatic DND for all calendar events, not just RC Video meetings please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2239An error occurred while saving the comment Hey Peter! You can turn off the call waiting audio alert under Settings - Notifications - Call waiting audio alert and select Silent.
An error occurred while saving the comment Thanks for the comment Edward-- we've merged the two ideas.
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125 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
An error occurred while saving the comment Hi Danielle, I checked with our product manager ande was advised this should still work on Yealink hardphones.
An error occurred while saving the comment We understand your point here Travis. We just wanted to provide some clarity on how Call Queue Pickup can work. On the hard phones, you can leave that "Ring my phone when any user I am monitoring rings" setting off, but you will only get the lamp lit when another queue call comes in; no audible indicator. We do realize that is not ideal, but wanted to share all current options!
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527 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Check it out in app under Notifications and Audio
An error occurred while saving the comment Great, glad it's working!
An error occurred while saving the comment Hi Alex, this only works for audio calls, not video calls. Just wanted to clarify which one you were utilizing when this happened. Thanks!
An error occurred while saving the comment Hi Sandra, It's not a toggle per call, it is a setting you elect to apply to all calls.
An error occurred while saving the comment Hi Julien, I'll check on this for you.
An error occurred while saving the comment Hi Steve, It's available on desktop as well, please make sure you're on the latest version. Download the latest version here.
An error occurred while saving the comment This feature has been delayed to end of February 2023.
An error occurred while saving the comment Hi everyone, a toggle in phone settings is coming December 2022! You will be able to toggle incoming call noise to be on or off.
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17 votes
An error occurred while saving the comment Hi everyone, this should be seeing improvements as of October 2022. Thanks!
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11 votes
An error occurred while saving the comment Hi all, this is a known issue that has a fix in upcoming release 22.4.10. Pending finalized date for rollout, but it should be coming soon.
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76 votes
An error occurred while saving the comment Hi everyone, for Mitel devices DND sync, Call Logs sync, and Personal Contacts sync are all planned (Q4 - Q1 depending on the model). Thanks!
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48 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Update as of 1/23/23 - this functionality is coming in Q2 2023, no specific ETA yet. Coming December 2022: the ability to export and save SMS conversations.
An error occurred while saving the comment Coming December 2022: the ability to export and save SMS conversations.
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78 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi all, this is now available for desktop and mobile app in a Beta state. Learn more about this functionality here.
Thank you!
An error occurred while saving the comment Hi everyone, this is planned for the first half of 2023! Will update when we have more information and specific dates.
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15 votes
An error occurred while saving the comment Hi Josh, this should now be available. If Company Directory settings are not enabled on your account, a support ticket will need to be submitted: https://support.ringcentral.com/app/admin/desktop-web/managing-company-directory-ringcentral-online-account.html. The steps to access will be open the call queue, open call queue details and check/uncheck option "Include Call Queue in Company Directory".
An error occurred while saving the comment Okay, sorry all! Some wires got crossed, this is not GA yet. I've put the status in 'planned' and will update to 'implemented' once it is available for everyone.
An error occurred while saving the comment Hi everyone, This is available now. To implement: open the call queue, open call queue details and check/uncheck option "Include Call Queue in Company Directory".
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20 votes
An error occurred while saving the comment Hi everyone, learn more about enabling RingCentral for Intune here: https://support.ringcentral.com/article/Enabling-RingCentral-Intune.html
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68 votes
An error occurred while saving the comment Hey Jerry, I confirmed with the product manager for phone that you'll be able to add custom cover pages and use them as default.
An error occurred while saving the comment Sorry for the confusion everyone, the feature is finished being built but won't be available in app until the end of the month. Almost there! I changed the status back to planned and will mark it as implemented once the feature rolls out in version 22.2.3. Thank you for your patience.
An error occurred while saving the comment For more information on how to upload custom fax cover pages, check out this Knowledge Base article: https://support.ringcentral.com/mvp/fax/setting-up-fax-cover-page.html#email.
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11 votes
An error occurred while saving the comment Hi all, Workaround for having a company fax: send the fax to a message only extension and set up shared voicemail with desired fax recipients.
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13 votes
An error occurred while saving the comment Hi everyone, this is a premium and ultimate feature: https://support.ringcentral.com/article/Remote-Member-Management-for-Call-Queues.html. Manager can set agent's queue status differently available/unavailable in multiple call queues. Manager can also allow agent to set their own queue status differently in multiple call queues.
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67 votesUnder Review ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.
An error occurred while saving the comment Hi all, check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.
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6 votes
An error occurred while saving the comment Hello, we're going to mark this ideas as implemented as you can allow the operator extension to be a call queue, and invite you to vote on this idea specific to texting from the main number: https://ideas.ringcentral.com/ideas/ENTCOM-I-141You're able to set the dial 0 option to connect to extension/call queue. To learn how to do so, please review this article: https://support.ringcentral.com/article/9796.html
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8 votes
An error occurred while saving the comment When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.
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31 votes
An error occurred while saving the comment Hello, Can you confirm how the agent is configured to answer calls and which devices are they using?
An error occurred while saving the comment Hello, You are currently able to disable the press 1 prompt. Learn more here: https://support.ringcentral.com/article/Disable-Prompt-to-Press-1-Before-Call-Connected.html
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25 votes
An error occurred while saving the comment Hello, this is available. Please refer to this article for additional information: https://support.ringcentral.com/app/message/desktop-web/use-keyboard-shortcuts-ringcentral-app.html.
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5 votes
An error occurred while saving the comment Hello, have you tried switching from Active Speaker view to Gallery View? This should solve the issue of the expansion of the active speaker: https://support.ringcentral.com/video/in-meeting-controls/viewing-participants-ringcentral-video-desktop-web.html
In general we allow up to 5 logins from soft clients per extension without digital line. That cannot be extended. However, you're able to buy additional extensions and setup call forwarding group under the main 101 extension. Or consider Call Queue, depending on the actual workflow.
What the original request is describing applies to shared line group which all assumes different users with their own hard phones-- is this correct? What is your current set up like, which devices are being used?
Thank you!