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  1. 16 votes

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    In general we allow up to 5 logins from soft clients per extension without digital line. That cannot be extended. However, you're able to buy additional extensions and setup call forwarding group under the main 101 extension. Or consider Call Queue, depending on the actual workflow.

    What the original request is describing applies to shared line group which all assumes different users with their own hard phones-- is this correct? What is your current set up like, which devices are being used?

    Thank you!

  2. 209 votes

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    Hey Peter! You can turn off the call waiting audio alert under Settings - Notifications - Call waiting audio alert and select Silent.

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    Thanks for the comment Edward-- we've merged the two ideas.

  3. 120 votes

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    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
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    Hi Danielle, I checked with our product manager ande was advised this should still work on Yealink hardphones.

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    We understand your point here Travis. We just wanted to provide some clarity on how Call Queue Pickup can work. On the hard phones, you can leave that "Ring my phone when any user I am monitoring rings" setting off, but you will only get the lamp lit when another queue call comes in; no audible indicator. We do realize that is not ideal, but wanted to share all current options!

  4. 526 votes

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    Great, glad it's working!

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    Hi Alex, this only works for audio calls, not video calls. Just wanted to clarify which one you were utilizing when this happened. Thanks!

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    Hi Sandra, It's not a toggle per call, it is a setting you elect to apply to all calls.

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    Hi Julien, I'll check on this for you.

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    Hi Steve, It's available on desktop as well, please make sure you're on the latest version. Download the latest version here.

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    This feature has been delayed to end of February 2023.

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    Hi everyone, a toggle in phone settings is coming December 2022! You will be able to toggle incoming call noise to be on or off.

  5. 17 votes

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    Hi everyone, this should be seeing improvements as of October 2022. Thanks!

  6. 11 votes

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    Hi all, this is a known issue that has a fix in upcoming release 22.4.10. Pending finalized date for rollout, but it should be coming soon.

  7. 76 votes

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    Hi everyone, for Mitel devices DND sync, Call Logs sync, and Personal Contacts sync are all planned (Q4 - Q1 depending on the model). Thanks!

  8. 48 votes

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    Coming December 2022: the ability to export and save SMS conversations.

  9. 78 votes

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    Hi everyone, this is planned for the first half of 2023! Will update when we have more information and specific dates.

  10. 15 votes

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    Hi Josh, this should now be available. If Company Directory settings are not enabled on your account, a support ticket will need to be submitted: https://support.ringcentral.com/app/admin/desktop-web/managing-company-directory-ringcentral-online-account.html. The steps to access will be open the call queue, open call queue details and check/uncheck option "Include Call Queue in Company Directory".

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    Okay, sorry all! Some wires got crossed, this is not GA yet. I've put the status in 'planned' and will update to 'implemented' once it is available for everyone.

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    Hi everyone, This is available now. To implement: open the call queue, open call queue details and check/uncheck option "Include Call Queue in Company Directory".

  11. 20 votes

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    Hi everyone, learn more about enabling RingCentral for Intune here: https://support.ringcentral.com/article/Enabling-RingCentral-Intune.html

  12. 68 votes

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    Hey Jerry, I confirmed with the product manager for phone that you'll be able to add custom cover pages and use them as default.

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    Sorry for the confusion everyone, the feature is finished being built but won't be available in app until the end of the month. Almost there! I changed the status back to planned and will mark it as implemented once the feature rolls out in version 22.2.3. Thank you for your patience.

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    For more information on how to upload custom fax cover pages, check out this Knowledge Base article: https://support.ringcentral.com/mvp/fax/setting-up-fax-cover-page.html#email.

  13. 11 votes

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    Hi all, Workaround for having a company fax: send the fax to a message only extension and set up shared voicemail with desired fax recipients.

  14. 13 votes

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    Hi everyone, this is a premium and ultimate feature: https://support.ringcentral.com/article/Remote-Member-Management-for-Call-Queues.html. Manager can set agent's queue status differently available/unavailable in multiple call queues. Manager can also allow agent to set their own queue status differently in multiple call queues.

  15. 66 votes

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    Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.
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    Hi all, check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.

  16. 6 votes

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    Hello, we're going to mark this ideas as implemented as you can allow the operator extension to be a call queue, and invite you to vote on this idea specific to texting from the main number: https://ideas.ringcentral.com/ideas/ENTCOM-I-141You're able to set the dial 0 option to connect to extension/call queue. To learn how to do so, please review this article: https://support.ringcentral.com/article/9796.html

  17. 7 votes

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    When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.

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  18. 31 votes

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    Hello, Can you confirm how the agent is configured to answer calls and which devices are they using?

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    Hello, You are currently able to disable the press 1 prompt. Learn more here: https://support.ringcentral.com/article/Disable-Prompt-to-Press-1-Before-Call-Connected.html

  19. 25 votes

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    Hello, this is available. Please refer to this article for additional information: https://support.ringcentral.com/app/message/desktop-web/use-keyboard-shortcuts-ringcentral-app.html.

  20. 5 votes

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    Hello, have you tried switching from Active Speaker view to Gallery View? This should solve the issue of the expansion of the active speaker: https://support.ringcentral.com/video/in-meeting-controls/viewing-participants-ringcentral-video-desktop-web.html

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