← RingCentral Ideas

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24 results found

  1. Enable a true DND presence sync

    166 votes
    17 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!

    An error occurred while saving the comment
    Aaron commented  · 

    When some users are on a current call, an incoming call will ring through the computer audio which interrupts and distracts the user from their current call. The RC Phone Application has a 'Mute other sounds while on a call' feature that would be very welcomed in the RC Desktop Application.

  2. Audit Trail Enhancements

    206 votes
    64 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

  3. Download ALL Extension Types in a single download file

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  4. Call Handling- forward calls to another Ext and ring to a mobile/desktop app for another user

    19 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
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