Settings and activity

89 results found

1. Add Blackout days for Timeoff

   3 votes

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   1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

2. Agent Adherence grace period

   4 votes

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

3. Voicemail Override

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

4. CXone Supervisor > Live Monitoring > Activity States

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

5. tone when transferring call

   7 votes

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

6. Allow the use of a comma in the address book phone dialing

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

7. Feature Request: Continuous Call Monitoring

   13 votes

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   1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

8. UI Suggestion: Call and Hang up buttons to be re-positioned

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   3 votes

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

9. Adding Alert in RC Dashboard Contact Center

   5 votes

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

10. Press Enter to Call in Max Agent

    5 votes

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    0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

11. Limited Extensions should be available on InContact/MAX Company Directory

    8 votes

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    0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

12. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

    58 votes

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    6 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

13. Make voice transcripts visible to agents in RingCX

    20 votes

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

14. RingCX Multi Channel Interaction Console “Live Interaction Management”

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    18 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Mar 12, 2024

15. Add ability to pull call waiting in queue

    22 votes

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Mar 11, 2024

16. Allow automatic delivery of emails when Dynamic Delivery is Enabled

    12 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Mar 11, 2024

17. text-to-speech feature for the disabled

    46 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Mar 11, 2024

18. CNAM for RingCentral Contact Center

    14 votes

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    Planned  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    T shared this idea  ·  Jun 30, 2021

19. Wrap Time / After Contact Work

    139 votes

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    Future Consideration  ·  14 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

20. RingCX Call Details "Call Termination by Agent or Caller"

    58 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024