Settings and activity

88 results found

1. Voicemail Override

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

2. CXone Supervisor > Live Monitoring > Activity States

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

3. tone when transferring call

   7 votes

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

4. Allow the use of a comma in the address book phone dialing

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

5. Feature Request: Continuous Call Monitoring

   13 votes

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   1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

6. UI Suggestion: Call and Hang up buttons to be re-positioned

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   3 votes

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

7. Adding Alert in RC Dashboard Contact Center

   5 votes

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

8. Press Enter to Call in Max Agent

   5 votes

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

9. Limited Extensions should be available on InContact/MAX Company Directory

   8 votes

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

10. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

    58 votes

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    6 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

11. Make voice transcripts visible to agents in RingCX

    22 votes

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

12. RingCX Multi Channel Interaction Console “Live Interaction Management”

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    18 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Mar 12, 2024

13. Add ability to pull call waiting in queue

    22 votes

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Mar 11, 2024

14. Allow automatic delivery of emails when Dynamic Delivery is Enabled

    12 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Mar 11, 2024

15. text-to-speech feature for the disabled

    46 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Mar 11, 2024

16. CNAM for RingCentral Contact Center

    14 votes

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    Planned  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    T shared this idea  ·  Jun 30, 2021

17. Simultaneous Ring for Cloud profile - RingCX

    26 votes

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    Under Review  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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18. Wrap Time / After Contact Work

    155 votes

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    Future Consideration  ·  19 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

19. RingCX Call Details "Call Termination by Agent or Caller"

    60 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

20. Adding Custom Notifications within RingSense

    21 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Implemented  ·  Eugene responded

    Daily/weekly/monthly email notifications can be configured for a saved view that a user creates on the Calls page.