Settings and activity

93 results found

1. Supervisor actively monitoring should be able to record

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   9 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

2. RingCX Time Based Callback-in-Queue Offering

   28 votes

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   Future Consideration  ·  4 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

3. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

   26 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

4. Add Blackout days for Timeoff

   3 votes

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   1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

5. Agent Adherence grace period

   4 votes

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

6. Voicemail Override

   2 votes

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

7. CXone Supervisor > Live Monitoring > Activity States

   2 votes

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

8. tone when transferring call

   7 votes

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

9. Allow the use of a comma in the address book phone dialing

   2 votes

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

10. Feature Request: Continuous Call Monitoring

    12 votes

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    0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

11. UI Suggestion: Call and Hang up buttons to be re-positioned

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    3 votes

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    0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

12. Adding Alert in RC Dashboard Contact Center

    5 votes

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    0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

13. Press Enter to Call in Max Agent

    5 votes

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    0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

14. Limited Extensions should be available on InContact/MAX Company Directory

    6 votes

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    0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

15. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

    58 votes

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    6 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

16. Make voice transcripts visible to agents in RingCX

    19 votes

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

17. RingCX Multi Channel Interaction Console “Live Interaction Management”

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    18 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Mar 12, 2024

18. Add ability to pull call waiting in queue

    22 votes

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Mar 11, 2024

19. Allow automatic delivery of emails when Dynamic Delivery is Enabled

    12 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Mar 11, 2024

20. text-to-speech feature for the disabled

    46 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Mar 11, 2024