Settings and activity

91 results found

1. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

   26 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

2. Add Blackout days for Timeoff

   3 votes

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   1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

3. Agent Adherence grace period

   4 votes

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

4. Voicemail Override

   2 votes

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

5. CXone Supervisor > Live Monitoring > Activity States

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

6. tone when transferring call

   7 votes

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   T supported this idea  ·  Apr 8, 2024

7. Allow the use of a comma in the address book phone dialing

   2 votes

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

8. Feature Request: Continuous Call Monitoring

   12 votes

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   T supported this idea  ·  Apr 8, 2024

9. UI Suggestion: Call and Hang up buttons to be re-positioned

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   3 votes

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

10. Adding Alert in RC Dashboard Contact Center

    5 votes

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    0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

11. Press Enter to Call in Max Agent

    5 votes

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    0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

12. Limited Extensions should be available on InContact/MAX Company Directory

    6 votes

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    0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

13. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

    58 votes

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    6 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

14. Make voice transcripts visible to agents in RingCX

    20 votes

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

15. RingCX Multi Channel Interaction Console “Live Interaction Management”

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    18 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Mar 12, 2024

16. Add ability to pull call waiting in queue

    22 votes

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Mar 11, 2024

17. Allow automatic delivery of emails when Dynamic Delivery is Enabled

    12 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Mar 11, 2024

18. text-to-speech feature for the disabled

    46 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Mar 11, 2024

19. CNAM for RingCentral Contact Center

    13 votes

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    Planned  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    T shared this idea  ·  Jun 30, 2021

20. Wrap Time / After Contact Work

    129 votes

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    Future Consideration  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024