Settings and activity

93 results found

1. Agent level digital signature modification capability

   8 votes

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   New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Theresa Boomer supported this idea  ·  Aug 9, 2024

2. RingCX Custom call routing on IVR for a specific date

   11 votes

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   1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Theresa Boomer supported this idea  ·  May 24, 2024

3. RingCX - Survey report

   23 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Theresa Boomer supported this idea  ·  May 24, 2024

4. Dequeue setting per queue

   44 votes

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   Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Theresa Boomer supported this idea  ·  May 24, 2024

5. Change agent state through Max Supervisor

   113 votes

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   Planned  ·  20 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Theresa Boomer supported this idea  ·  May 24, 2024

6. Automatic hold for warm transfers using integrated phone

   20 votes

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   Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Theresa Boomer supported this idea  ·  May 24, 2024

7. RingCentral Office Call Deflection into Engage Digital

   5 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Theresa Boomer supported this idea  ·  May 24, 2024

8. Identity Tag Visibility

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   2 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Theresa Boomer supported this idea  ·  May 24, 2024

9. Add IP Address field in Ring CX Analytics for Reporting

   9 votes

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   1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Theresa Boomer supported this idea  ·  May 24, 2024

10. Ability to cancel or extend after call wrap

    31 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Theresa Boomer supported this idea  ·  Apr 29, 2024

11. RingCX Queue Event- Alarm Notification "send to device"

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    6 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Theresa Boomer supported this idea  ·  Apr 17, 2024

12. Historical Reports to include additional data fields

    8 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Theresa Boomer supported this idea  ·  Apr 8, 2024

13. API endpoint that allows us to change the agentState on the softphone. Such as if a manager wanted to adjust a reps state from available...

    2 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Theresa Boomer supported this idea  ·  Apr 8, 2024

14. Callbacks Moved back to Available Leads if Not Dialed

    7 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Theresa Boomer supported this idea  ·  Apr 8, 2024

15. Disposition Export/Import - Manager

    9 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Theresa Boomer supported this idea  ·  Apr 8, 2024

16. Additional Options for Automated Exports (other than SFTP)

    3 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Theresa Boomer supported this idea  ·  Apr 8, 2024

17. Ability to use different Pre-Recorded voicemail messages within a RingCX campaign

    2 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Theresa Boomer supported this idea  ·  Apr 8, 2024

18. Setting to Remove Agent Ability to Toggle Disconnect/Connect

    8 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Theresa Boomer supported this idea  ·  Apr 8, 2024

19. On/Offhook Reporting by Aux State

    10 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Theresa Boomer supported this idea  ·  Apr 8, 2024

20. Add ability to create Requeue Shortcuts in centralized place and assign as needed

    14 votes

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Theresa Boomer supported this idea  ·  Apr 8, 2024