It is desirable to provide a Queue Event to send notification to an external device while continuing to route to agent. It is desirable to provide that multiple Queue Event Alarm Notification send to device can be programmed for one queue. Ideally we would configure RC RX stations as the destination where the station maybe connected to an analog port such as a bell or strobe. It would also be ideal if the MVP destination could be a page zone where RingCX Queue Event could dial a page zone and play a wave file “calls waiting in queue for 2 minutes” etc.

RingCX Queue Event- Alarm Notification send to device

Type Duration
Ring 1-300 seconds
Until answered
Until below # or _%

                Page & Play file    1-300 seconds
                    Until answered
                    Until below ___# or ____%

Below is an example from an end user

Regarding the STROBE/AUDIBLE warning, each has a separate meaning:

• STROBE FLASHING: 2 or more calls waiting in queue regardless of time in queue.
• AUDIBLE ALARM: Call(s) in queue has/have been waiting longer than 2 minutes.
• BOTH: Both of the above.