API endpoint that allows us to change the agentState on the softphone. Such as if a manager wanted to adjust a reps state from available...
... to training they could do so from their own computer without logging into the agents.. Is there currently or could you provide and API endpoint that allows us to change the agentState on the softphone. Such as if a manager wanted to adjust a reps state from available to training they could do so from their own computer without logging into the agents.
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