Add ability to create Requeue Shortcuts in centralized place and assign as needed
At present, Requeue Shortcuts have to be added individually on each queue, even if they are needed on multiple queues. This causes the administrator to quite often have to rebuild the same requeue shortcut multiple times across many queues.Please research/develop the ability to build a master repository of requeue shortcuts in one centralized location, and add the shortcut out to the required queues. This would save some administrators a lot of time.
14
votes
Selena
shared this idea
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The idea doesn't specify if this is for voice, but the UI for digital requeue shortcuts allows re-use of shortcuts for different digital queues. The UI for voice should be changed to match digital requeue shotcut management.
