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1. Ability to answer more than 1 call from a call queue.

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   9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   You can now allow call queue members to handle multiple calls — perfect for busy environments where incoming calls keep rolling in. This feature lets agents place one call on hold while answering another, improving flexibility and efficiency for your team.

   
   

   Learn more here:

   👉 Allowing call queue members to handle multiple calls.

   System shared this idea  ·  Jun 16, 2022