Ability to answer more than 1 call from a call queue.
Would be nice to have the ability to answer more than 1 call when some calls into a call queue. We have a store that gets a lot of calls and the ability to place a call on a brief hold to answer another would be a great feature.
System
shared this idea
You can now allow call queue members to handle multiple calls — perfect for busy environments where incoming calls keep rolling in. This feature lets agents place one call on hold while answering another, improving flexibility and efficiency for your team.
Learn more here:
-
LeWayne
commented
This is critical for our organization. We have receptionists that are capable of handling multiple incoming calls for clients and they need to be able to see an additional call coming into the organizations main number and have the ability to answer the call without waiting for their current incoming call to complete.
-
Kennan
commented
Capability to receive two calls at the same time from the call queue.
-
Joyce
commented
Call queue member can used line 2 while onhold with line1
-
Kennan
commented
Capability to answer multiple incoming call queue calls at the same time.
-
Mihail
commented
Option to switch accept queue calls between 2 different queue numbers for the same agents that are in both queues.
-
Alaine
commented
ability to put the customer on hold and answer the other callin the same desk phone on call queue.
-
Vernard Mateo
commented
it would be more usefull if we have a features where user under call queue can get 2 calls on her extension , if call went through to an extension , users under it can have visibility of that call and capability to put that call on her 2nd line if using deskphone so that they can help those 2 callers at the same time
-
Indira
commented
to remove call queue limitation, for an extension grouped to CQ to be able to answer 2 calls at the same time like the user ext
-
Rinny Dela Cruz
commented
Enabled multiple call queues to be managed on the apps