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  1. Allow multiple users to respond to the main number texts

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    Planned  ·  10 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Mitchell commented  · 

    I need a way for multiple agents to be able to see and reply to text messages to a specific number and for the other agents to be able to see whether or not someone has already worked on it.I need to manage over their work on my main company line but only I can write from and see texts to the main company line.

    In order to enable texting for them I have to make their own personal number. Instead of them being able to see and reply to the main company line they all have separate numbers which could cause confusion for our user base.

    Currently everyone can call and receive calls from our main company line but not text

    What I'd like is for them to have access to the main company lines text messages and for me to see who sent what messages